Located behind the centerfield bleachers, the walk-in @Café (pronounced At Café) will serve as a gathering spot for fans during the game who want to follow the worldwide social media chatter about the team, players, coaches and all things related to the #SFGiants and Major League Baseball.
AT&T Park was designed for all of our guests to enjoy. However, there are certain areas of the park that can only be accessed with a designated ticket. Guests should keep their ticket stubs with them at all times to avoid any confusion as they enjoy the ballpark and its amenities. Following are the various ballpark seating areas and designated access requirements:
Promenade Level (main concourse):
Field Club Level:
Field Club, Virgin America Loft at McCovey Cove, Dockers Deck, Salesforce Champions Suite, Lexus Dugout Club - Batter's Box and Dugout Box, and Oracle Suite Level ticketholders only
Virgin America Club Level:
Field Club, Virgin America Loft at McCovey Cove, The Field Box, Salesforce Champions Suite, Lexus Dugout Club- Batter's Box and Dugout Box, Candlestick Suite and Oracle Suite Level ticketholders only.
Oracle Suite Level:
Oracle Suite Level ticketholders only. Guests with tickets to the Salesforce Champion Suite, Audi Legends Club, Virgin America Loft, Candlestick Suite, Lexus Dugout Club - Batter's Box and Dugout Box, and Virgin America Cub Level DO NOT have access to the Oracle Suite Level.
View Level (upper concourse):
All ticketholders Only guests holding tickets for The Field Box, Salesforce Champions Suite, Lexus Dugout Box, Hall of Fame Suite, Audi Legends Club, Candlestick Suite, Lexus Batter's Box, and Virgin America Loft at McCovey Cove may sit in those seating areas.
Note: Ticketed guests of the Salesforce Champions Suite, The Field Box, Dockers Deck, Candlestick Suite and Virgin America Loft at McCovey Cove may access the Field Club and Virgin America Club Levels.
Guests may sit only in the seats for which they have tickets.
The Giants are committed to providing every guest, including those with vision, hearing, mobility or other disabilities, with a comfortable and enjoyable experience at AT&T Park.
ALCOHOLIC BEVERAGE POLICY
No alcohol (including non-alcoholic beer and wine) or illegal drugs may be brought into AT&T Park. Once inside the park, alcoholic beverages can be purchased throughout the park. The following restrictions apply:
ANCHOR PLAZA This large plaza is located directly behind the large scoreboard beyond the center field wall. It is a location for private parties and casual dining, and is the home of the Anchor Tap Room Bar.
Certified service dogs and service dogs in training for guests with disabilities, are welcome at AT&T Park, but must be wearing their identifying collar, vest or harness at all times. Bringing associated documentation is encouraged, but not required. All other animals are prohibited. Dogs may be permitted in the park for the annual "Dog Days of Summer" presented by Zynga promotional game, which will be held on August 29, 2015. Each dog must have a ticket to enter the park for this game. For more information, call (415) 972-2356 or click here.
ARTWORK IN THE PARK
AT&T Park boasts an eclectic collection of art both inside and outside of the park. The interior levels of the ballpark feature murals, plaques and photography. Statues and plaques also decorate areas surrounding the ballpark, highlighted by the Willie Mays statue located at the ballpark's main entrance.
The Oracle Suite Level features a series of lithographs of historic ballparks by various artists, as well as two original Giants murals painted by Tom Mogensen. Original watercolor paintings of Giants players by Stanley Silver and images of Giants memorabilia are also located on the Oracle Suite Level.
AUDI LEGENDS CLUB
Located on the Virgin America Club Level in Sections 233 and 234, this high-end entertainment space can accommodate up to 100 guests in one space, or can be divided into two spaces, which can each accommodate up to 60 guests. The Audi Legends Club features retractable folding glass partitions that open onto a terraced patio. It is available on a per-game basis.
Sunday is the Giants official autograph day, when players, coaches, and alumni, sign autographs from the Bullpen Boxes in Sections 104/105 and 126/127 following the conclusion of batting practice. Autographs are for kids 16 and younger. Guests must have a special ticket to obtain an autograph. Ballpark ushers begin issuing autograph tickets on a first-come, first-served basis as soon as the gates open at the top of each designated section. On all other days, guests may seek autographs from the time the gates open until the end of batting practice. If guests are seeking autographs in a seating section other than their own, they may be asked to proceed to their designated seating section. Autograph Sundays are held at management's discretion and may be cancelled without advance notice.
AUTOMATED TELLER MACHINES (BANK OF AMERICA)
ATMs are located outside four of the six entrances at AT&T Park. Inside the park, ATMs are located in the Second and King Street and Lefty O'Doul areas on the Promenade Level; near the Concierge Desk on the Virgin America Club Level; and near the Willie Mays Lobby on the View Level.
AAA provides tow truck service during the game and up to an hour postgame to assist guests with lockouts, battery jumps and flat tires. A service truck will be located in the Giants parking lots. AAA can be reached at 866-526-0541.
Baby changing tables are available in all public restrooms at AT&T Park. A mothers' lounge is available near the Virgin America Club concierge desk adjacent to the Willie Mays elevator lobby on the third floor.
BAGS, CONTAINERS & COOLERS
Paper and plastic grocery bags, purses, fanny packs, backpacks, lunch bags, diaper bags (backpack-style), soft-sided containers, handbags and briefcases are allowed into the ballpark as long as they do not exceed 16" x 16" x 8" in size. Schematic boxes are located at the gates for guests' reference. Due to Major League Baseball restrictions, the Giants do not offer bag storage. All bags will be thoroughly inspected before they are permitted into the ballpark. Hard-sided coolers will not be permitted. Guests are encouraged to arrive early and to allow additional time to enter the ballpark.
BANK OF AMERICA BUSINESS CENTER
Located on the Oracle Suite Level, the Bank of America Business Center provides a range of services for suite holders, Field Club and Virgin America Club Level guests, including faxing, and copying. Field Club and Virgin America Club guests must acquire a guest pass from the concierge on their respective levels to access the center.
The Bank of America Business Center also has two meeting spaces (Bank of America Conference Room, and Executive Meeting Room) that can be reserved for private meetings/events. Call (415) 972-2046 for more information on how to utilize the Giants Business Center on game days. Call (415) 972-1800 for more information on how to utilize the business center on non-game days. Catering is also available.
BANNERS & SIGNS
Banners and signs are permitted, provided they are baseball-related, in good taste and not of a commercial nature. American flags are permitted and may be displayed. Banners and signs may not exceed three feet in height or obstruct the view of other guests or ballpark advertising signage. Banners may not be hung or carried while the game is in progress or affixed to walls or any other structure in the park. The Giants reserve the right to remove any banner or sign.
Located inside the Marina Gate (beyond the center field wall at field level), test your pitching speed and accuracy. Sharpen your batting skills in the soft toss batting cage.
Secure bike parking is available on the Port walk between the viewing portals and the Dignity Health Center, and is operated by the San Francisco Bicycle Coalition. The bike parking lot opens two hours prior to the scheduled first pitch until 30 minutes after the game's final pitch. There is no charge for this service, but a donation can be made. All proceeds benefit the San Francisco Bicycle Coalition. Employee bike parking is available next to the Second and King Street employee entrance by the Players Lot.
Celebrate a special Giants fan's birthday with a private tour of AT&T Park and a birthday lunch. During your guided tour through the Home of the San Francisco Giants you will learn a little bit of history about the team and their beautiful ballpark by the bay. The tour lasts approximately one hour and will take guests to the View Level, the Writer's Press Box or the Visitors' Clubhouse, an indoor batting cage, and a dugout. You will also have the chance to sit down in an area of the stadium to enjoy birthday cupcakes and a wonderful sandwich box lunch provided by Boudin Bakery. For more information call the Tours Hotline at 415-972-2400.
AT&T Park's Bleachers are Sections 136-144. These seats are bench style and do not have a back rest. Portable stadium seats are permitted inside AT&T Park and can be used in these sections. The bleachers can be accessed via any ballpark gate; however the closest entrance is the Marina Gate.
Bon Appétit provides fine food service on the Field Club, Virgin America Club and Oracle Suite levels, offers catering service for private parties at the ballpark, and also operates Public House. Bon Appétit is a Palo Alto -based restaurant company offering full food service management by providing café and catering service to corporations and schools. Bon Appétit has clients in 18 states and has 6,000 employees. Bon Appétit's clients include: Cisco Systems, Inc., DreamWorks, SKG, Hewlett Packard Co., Nordstrom, Inc., Novell, Inc., Oracle Corp., Silicon Graphics, Lewis & Clark College, Loyola University of Chicago, Reed College, Stanford University and University of Pennsylvania.
BOTTLES & CANS
Sealed plastic bottles and soft-sided juice containers are allowed in AT&T Park. Unsealed plastic bottles and soft-sided containers will be inspected and may be confiscated. Glass bottles and cans are not permitted in the ballpark. Alcoholic beverages (as well as non-alcoholic beer and wine) are not allowed in the park, regardless of container.
All Giants games are carried on the team's flagship station, KNBR (680 AM) and the Giants radio network with Jon Miller, Duane Kuiper, Mike Krukow, and Dave Flemming calling the action. Spanish language broadcasts are carried on the team's flagship station, KTRB, 860AM ESPN Deportes, with Tito Fuentes and Erwin Higueros calling the action for 83 games.
English Radio Network:
KTRB (flagship) 860 AM San Francisco, CA
NBC Bay Area and Comcast Sports Net Bay Area will televise more than 155 games during the 2013 season. Jon Miller, Duane Kuiper, Mike Krukow, and Dave Flemming will broadcast the games. Please refer to a Giants pocket schedule or go to sfgiants.com for the dates and times of all televised games.
Television Affiliates Comcast Sports Net Bay Area (Cable)
NBC Bay Area Channel 11 (NBC) SF-Oak-San Jose, CA KAIL-DT 7.2 (Digital) Fresno, CA KAME Channel 21 (MY) Reno, NV KEMY Channel 33 (MY) Eureka, CA KFBI Channel 48 (MY) Medford, OR KITV 4.2 (digital) Honolulu, HI KMAX Channel 31 (CW) Sacramento, CA KOTR Channel 11 (MY) Monterey, CA KRVU Channel 21 (MY) Chico/Redding, CA
CAMERAS & VIDEO EQUIPMENT
Cameras and video equipment are allowed in AT&T Park. However, the equipment may not obstruct the view of others. Guests are not allowed to reproduce or re-broadcast any film or videotape of Giants games for commercial purposes without written permission from the San Francisco Giants and Major League Baseball. The Giants reserve the right to ask patrons to put cameras or video equipment away.
CARMAX FIELD BOX
The Carmax Field Box is a 30-person private box located below field level adjacent to the visitor's bullpen, directly in front of Sections 105 and 106. Guests can rent the box on a game-by-game basis. Included in the cost of the box rental are 30 game tickets, four VIP Parking passes, and one case each of beer, soda and water. A limited catering menu is available. For additional information and pricing, guests may call Executive Sales at (415) 972-2298.
Bon Appétit is the exclusive fine food caterer of AT&T Park. To contact Bon Appétit about catering your next event, meeting or party at the park, please call (415) 972-1515 to make arrangements and to obtain a complete menu and price list.
Charter bus parking is located adjacent to the eastern edge of the Giants parking lots on Terry A. Francois Jr. Blvd.
Children under two years old do not need a ticket to enter AT&T Park. However, they must sit on the lap of an accompanying adult. Fold-up strollers should be stored under the seat. Non-folding strollers should be checked at the Guest Services Office located behind Section 119 on the Promenade Level or at the Concierge Desk located on the Virgin America Club and Oracle Luxury Suite levels.
CHINA BASIN HISTORY
In San Francisco's early years, the area where AT&T Park now stands was part of San Francisco Bay. It is believed that sand from Rincon Hill (which anchors the western end of the Bay Bridge) and rubble from the 1906 earthquake was used as landfill to create the parcel in the late-19th century. The area was then used primarily for shipping and industrial uses. The Pacific Mail Steamship Company imported silk, tea, rice and opium from Asia to the United States to a dock at the foot of Brannan Street. The dominance of Asian commerce around the Brannan Street wharf led to the area being called China Basin. Just west of the ballpark site, the Southern Pacific Railroad built its headquarters (1867) next to the rail yards at Fourth and Townsend streets. In 1915 Southern Pacific opened a mission-style passenger terminal at Third and Townsend streets.
CHINA BASIN PARK AT MCCOVEY POINT
Taking the New York Yankees' Monument Park one step further, China Basin Park boasts a comprehensive walk through San Francisco Giants history, with bronze markers dedicated to each of the Giants teams from 1958 (the Giants first year in San Francisco) through 1999 (the Giants last year at Candlestick Park). Each marker includes the team record, home attendance, Opening Day line-ups, batting and pitching leaders, and a full team roster with the names of all players who made an official game appearance that season. In addition, the northeastern section of the park, officially named McCovey Point, is blessed with a statue of Willie McCovey and recognizes all of the winners of the prestigious Willie Mac Award.
Also included in the shoreline park is the Barry Bonds Junior Giants Field, a small baseball field specially designed for T-Ball. With a short right field fence and beautiful vistas, the Barry Bonds Junior Giants Field instantly became a new Giants landmark. The Giants Community Fund, the Good Tidings Foundation and the Barry Bonds Family Foundation sponsor the field. Just beyond the right field fence of Barry Bonds Junior Giants Field is the "Wharf," a picnic area over the water with great views into the ballpark and of the bay.
China Basin Park is open year-round.
MLB.com's Ballpark App offers closed captioning for all announcements/presentations made at AT&T Park. Free of charge to our guests, simply download the MLB.com Ballpark App and click on "Closed Captioning" under "Services & Information". Should fans not have a smart phone or tablet, they can check out an iPod at the Guest Services Office located on the Promenade Level near Section 119. There is no cost associated with this service, but patrons must provide a valid ID, their phone number and seating location.
The King Street clock towers are the most prominent architectural features of AT&T Park. Each of the two towers is 122 feet tall and feature pyramid-shaped roofs topped by 45-foot tall flagpoles. The two clocks located on each of the two main towers are eight feet in diameter. Two smaller clock towers, measuring 47 feet tall and featuring three-foot diameter clocks, are located at the Seals Plaza and Lefty O'Doul Plaza entrances.
COMMEMORATIVE BRICKS IN WILLIE MAYS PLAZA
Personalized bricks pave the entrance to Willie Mays Plaza and feature the names and inscriptions of Charter Seat-holders and Giants employees who helped build AT&T Park and to commemorate the 2000 Inaugural Season. Personalized bricks also form the World Champions Walk that now surrounds the ballpark, and commemorates the Giants 2010 World Series Championship. Personalized tiles are also located at McCovey Point and China Basin Park. The commemorative bricks and tiles are no longer available for purchase.
The Giants value guests' opinions and suggestions on how we can provide quality customer service. Guests can leave feedback and comments about their experience at AT&T Park by filling out a guest comment card at the Guest Services Office near Section 119. Guests may also obtain a "We're Listening" form from any usher.
The Giants/Giants Community Fund Community Clubhouse is located on the Promenade Level directly behind home plate. It is a permanent location used by the Giants Community Fund and community partners of the Giants to interact with fans during a game in order to raise awareness for or educate the fans about an important community program or initiative.
Centerplate manages concession and merchandise stands and provides special catering services for AT&T Park. With more than 80 client venues throughout the continental U.S. and Hawaii, Centerplate specializes in serving ballparks, stadiums, amphitheaters, theme parks, airports, civic and convention centers and indoor arenas. Based in Spartanburg, S.C., Centerplate has been serving patrons for more than 30 years. In 1993 Centerplate established a toll-free National Customer Service Number, which enables customers to receive an immediate response and speak directly with an in-house customer relations specialist. Customers may call 1-800-578-SERVE (7378) from 9 a.m.-5 p.m. (Eastern Time), Monday through Friday. Centerplate offers a variety of items at stands located throughout the park.
Please see Food and Beverage for a list of items sold within the ballpark.
Concierge desk services are available on the Virgin America Club and the Oracle Luxury Suite levels of the ballpark. Located behind home plate immediately adjacent to the elevator lobby, the Concierge Desk at both levels provides guests with an array of services including transportation information, restaurant recommendations and reservations, a guide to entertainment and relevant ticket information in the Bay Area, the Giants schedule and team information, and other special services upon request.
COORS LIGHT SILVER BULLPEN
This seating and standing room only area, with a heated platform viewing deck, is located in section 145 of the arcade. Coors products are available for purchase cash or credit.
DESIGNATED DRIVER PROGRAM
The Good Sport Designated Driver programsponsored by Budweiser encourages guests to pledge not to consume alcohol during their stay at AT&T Park. Those who participate receive a coupon for one free soft drink, coffee or hot chocolate. Guests may sign up at the desk outside of the Guest Services Office behind Section 119 through the end of the third inning. Any guest wearing a Designated Driver wristband and consuming alcohol is subject to ejection from the ballpark.
DIGNITY HEALTH CENTERS
The Dignity Health Center is located on the Port walk near the Lefty O'Doul Bridge. Services available at the Dignity Health Center include on-duty physicians for occupational health, sports medicine and urgent care injuries and illnesses. In addition, the Center offers physical therapy, specializing in sports medicine and orthopedics, and radiology services. The center also supports the first aid services at AT&T Park. The Dignity Health Center is open from 7:30 a.m.-5:30 p.m., Monday through Friday. For more information, please call the Center at (415) 972-2249. Dignity Health is the official healthcare provider of the San Francisco Giants.
The Giants are committed to assisting non-profit organizations in their fund-raising efforts, providing more than $1.5 million in in-kind donations to nearly 3,500 community groups each year. If guests would like the Giants to consider making an in-kind donation to a particular fundraiser event or auction, they must fill out the the online request form.
Requests must be received at least two months in advance of an event. Requests for groups located outside of Northern California will not be considered. We DO NOT accept requests via fax, email, mail, or phone.
This individual game suite is located atop the platform at the base of the glove in Center Field. It is available for rent by calling 415-972-2298. The price of the rental includes snack bar, bites & beverage package, 18 game tickets and 2 luxury suite parking passes. More Information
ELEVATORS & ESCALATORS
The elevators at Willie Mays Plaza and Second Street Plaza provide access to all levels of the park. The elevators at Lefty O'Doul and Seals Plaza provide access to the Promenade level only. In addition, at Willie Mays Plaza there is an escalator, which will move guests up before the game and change direction after the sixth inning to bring guests down after the game.
There are seven entrances to AT&T Park: Willie Mays Gate (Third and King streets), Lefty O'Doul Gate (near the Lefty O'Doul Bridge at Third and Berry streets), Marina Gate (along the Port walk behind center field) Second and King Street Gate (Second and King streets), Public House/Mijita, the Giants Dugout Store, and the Virgin America Loft at McCovey Cove (private entrance).
The Executive Offices are located in the Giants Building on Third Street, between King Street and the China Basin Channel (adjacent to AT&T Park). They are open from 8:30 a.m. - 5:30 p.m. on weekdays and remain open during all ballgames. The Executive Offices are not included on ballpark tours and they are not open to the general public.
FAMILY RESTROOM LOCATIONS
Field: Section 113
Promenade: Section 126, 107 (exit area to Lefty O'Doul Plaza)
Section 142 (near center field scoreboard area)
Club: Section 213, 229
View: Section 313, 319
Oracle Suite Level
Located on the Promenade Level, above the left field bleachers, the Fan Lot is an interactive play area for children and adults. Children ages 14 and younger can enjoy a "slide into home plate"? from one of the four slides inside the 80-foot wooden contour bottle. Guests of all ages can stroll up to the world's largest baseball glove, a vintage tfieldhree-finger classic; and get an autograph rubbing from some of their favorite all-time Giants. Little kids can run the bases inside Little Giants Park. Guests may also purchase pictures of themselves at the ballpark or on the cover of Giants magazine.
At the Fan Lot Fantasy Photo Booth, ballpark guests have the opportunity to have a green screen photo taken, with a fantasy background of choice added. This is also the ordering and pick up location of prints taken by our professional photographers who roam the ballpark.
The Fan Lot offers guests not only a great view of the game, but also views of the city's skyline, the Bay Bridge, and San Francisco Bay.
On game days, the Fan Lot opens two hours before the first pitch, or in conjunction with the opening of the gates. It is also open year-round on many other days for the community to enjoy, free of charge. More Information »
Please call (415) 972-2000 for specific hours of operation.
Players respond to mail at their own discretion. Guests may send fan mail to players at:
"Name of Player"
Clubhouse San Francisco Giants 24 Willie Mays Plaza
San Francisco, CA 94107
The San Francisco Giants Fantasy Camp is held every year in Arizona. Participants get their own Giants uniform and take infield and batting practice with former Major Leaguers and even play in a game with the former stars! For more information on the Fantasy Camp program call (650) 342-5443.
Located at Seals Plaza/Marina Gate (China Basin Ferry Landing)
FIELD CLUB LOUNGE
The Field Club lounge boasts a warm, sophisticated atmosphere for Field Club ticketholders to relax and enjoy a variety of food options. Features include venues that provide "view cooking" and additional menu options, including a wine bar featuring a wide selection of California wines; a bar that provides a sleek, sophisticated look; a coffee bar; and the extremely popular Carvery food venue.
The First Aid Station, located on the Promenade Level behind Section 132, is open during all baseball games to provide evaluation and treatment to guests, for minor medical needs. Dignity Health's physicians, nurses and emergency medical personnel, staff the First Aid Station. King American Ambulance Service is available for medical emergencies.
FOOD AND BEVERAGES
Located throughout the ballpark are concession stands, bistros, and portable food carts featuring traditional ballpark fare and a wide variety of ethnic, gourmet, and specialty food concepts for guests of AT&T Park. The food and beverage offerings found at the ballpark continue to reflect the rich, local flavors and unique culinary offerings of the San Francisco Bay Area, with new food items introduced each season. Highlights include:
GAME TIMES/GATES OPEN
Games start at 12:45 p.m., 1:05 p.m., 2:05 p.m., 4:15 p.m., 6:05 p.m., and 7:15 p.m.
Gates open two hours prior to game time.
THE GARDEN AT AT&T PARK
The Garden will supply fresh-picked greens, vegetables and fruit for Bon Appétit's ballpark menus and serve as a culinary and nutritional classroom for children in the community. It will also serve as another unique gathering place for fans to enjoy AT&T Park before and during games.
GIANTS BUILDING LOCATION
GIANTS DUGOUT STORES
The Giants have TEN Dugout Store locations for all game day and novelty needs. Stores carry everything from official Giants caps, jerseys and jackets to individual game tickets. Many items can be personalized with names on jerseys and jackets. Ask any store personnel for assistance.
NOTE: Most Giants Dugout Stores have ticket.com outlets.
Giants Dugout • AT&T Park
Street Level along Third Street San Francisco, CA 94107
Monday through Sunday • 10 am -6 pm
On game days, the store is open at least two hours before the game and at least ONE hour postgame.
Giants Dugout • AT&T Park - King St
Street Level at 2nd and King Streets San Francisco, CA 94107
On game days, the store is open at least two hours before the game and at least ONE hour postgame.
Giants Dugout • Embarcadero
Four Embarcadero Center Street Level at Drumm Street San Francisco, CA 94111
Monday through Friday • 10 a.m.-7 p.m. Saturday • 10 a.m.-6 p.m. Sunday • 12-5 p.m.
Giants Dugout • Hillsdale
Hillsdale Shopping Center 225 Hillsdale Shopping Center, San Mateo, CA 94403
Monday through Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-7 p.m.
Giants Dugout • Serramonte
Serramonte Shopping Center #127-B Serramonte Shopping Center Daly City, CA 94015
Monday through Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-7 p.m.
Giants Dugout • Stonestown
Stonestown Galleria 3251 - 20th Avenue #123 San Francisco, CA 94132
Monday through Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-6 p.m.
Giants Dugout • Stanford Shopping Center
850 Stanford Shopping Center Palo Alto, CA 94301
Monday through Friday • 10 a.m. - 9 p.m. • Saturday 10 a.m. - 7 p.m. • Sunday • 11 a.m. - 6 p.m.
Giants Dugout • Union Square
337 Geary Blvd. (Next door to Lefty O'Doul's) San Francisco, CA 94102
Monday through Sunday • 10 a.m.-9 p.m.
Giants Dugout • Walnut Creek
1231 South Main Street (Across from Broadway Plaza) Walnut Creek, CA 94596
Monday through Friday • 10 am -9 pm Saturday • 10 am -6 pm Sunday • 11 am -6 pm
Giants Dugout • Westfield Oakridge
925 Blossom Hill Rd #1577, San Jose, CA 95123
Monday through Thursday • 10 a.m.-9 p.m. Friday through Saturday • 10 a.m.-10 p.m. Sunday • 11 a.m.-7:30 p.m.
Giants Dugout • Westfield Valley Fair
Valley Fair Shopping Center 2855 Stevens Creek Blvd. Space B-2171 Santa Clara, CA 95050
Monday through Friday • 10 a.m.-9:30 p.m. Saturday • 10 a.m.-9 p.m. Sunday • 11 a.m.-7 p.m.
Giants Enterprises is dedicated to developing opportunities for the San Francisco Giants organization beyond the operation of the Major League Baseball franchise. A wholly owned subsidiary, Giants Enterprises is charged with finding ways to utilize AT&T Park that will be complementary to Major League Baseball and sensitive to the surrounding neighborhood. This includes serving as an extension to the existing convention, meeting and event space for activities such as special events, receptions, and corporate and family entertainment shows. All employee policies pertaining to codes of conduct apply to all ballpark events. For more information, please call (415) 972-1800, or visit attpark.com.
Giants magazine, the official magazine of the San Francisco Giants, features in-depth stories and the latest news on the team, a player roster, a scorecard, and lots of photos of the team, on and off the field. The six-issue publication is sold at souvenir stands throughout the ballpark, at all Giants Dugout Stores and online at sfgiants.com/magazine.
Giants gift cards are available at all Giants Dugout Stores in $25 and $50 denominations, and at more than 500 distribution locations in California, Nevada and Hawaii, including Safeway, Lucky, Chevron, SaveMart, BevMo, Kmart, and Mollie Stone's outlets. They can also be purchased online atsfgiants.com and atgiftcardmall.com (for denominations of up to $500).
Giants gift cards can be used to purchase food, merchandise and tickets at AT&T Park, or online atsfgiants.com.
Gluten Free Food & Beverage
AT&T Park is proud to serve items made without gluten containing ingredients. These items include: Hot Dogs - Multiple Locations: Promenade Level Sec. 114, Edible Garden. Flat Breads & Salads - Located at: Edible Garden. Kettle Chips - Located at: Promenade Level Sec. 114. Beer - Multiple Locations: Promenade Level Sec. 114, Edible Garden.
The Giants are committed to making AT&T Park the "greenest" ballpark in the country by making environmental stewardship a top priority.
Achievements: The MLB Sustainable Operations Committee of MLB Stadium Operations Directors has announced the San Francisco Giants as the winner of the 2014 Green Glove Award. This is the seventh consecutive year the Giants have received the award. The Giants had the highest recycling rate in Major League Baseball meaning they diverted the most waste from landfills. The Giants diverted 94.82% of their trash from landfill during the 2012 season. The Giants were also awarded the WRAP Award, The Waste Reduction Awards Program, administered by the California Department of Resources Recycling and Recovery (Cal Recycle) in 2010 for outstanding waste reduction efforts. In 2012 the Giants won The Governor's Environmental and Economic Leadership Award (GEELA), California's highest environmental honor. The program recognizes individuals, organizations, and businesses that have demonstrated exceptional leadership and made notable, voluntary contributions in conserving California's precious resources, protecting and enhancing our environment, building public-private partnerships and strengthening the State's economy. All awards are on the Club Level behind home plate in a sustainable display case.
LEED stands for green building leadership. LEED is transforming the way we think about how buildings and communities are designed, constructed, maintained and operated across the globe.
LEED certified buildings save money and resources and have a positive impact on the health of occupants, while promoting renewable, clean energy.
LEED, or Leadership in Energy & Environmental Design, is a green building certification program that recognizes best-in-class building strategies and practices. To receive LEED certification, building projects satisfy prerequisites and earn points to achieve different levels of certification. Prerequisites and credits differ for each rating system, and teams choose the best fit for their project.
There are four levels of certification - the number of points a project earns determines the level of LEED certification that the project will receive. Typical certification thresholds are:
LEED GOLD EBOM: Five years after becoming the first ballpark in the United States to earn LEED Silver Certification for Existing Buildings, Operations and Maintenance in 2010 for their concerted efforts to conserve power and water, recycle waste and implement renewable energy sources and programs in their daily operations of the ballpark - the Giants turned in their Silver status for GOLD. These ongoing efforts to maximize efficiencies in their greening and sustainability practices resulted in significant and continued improvements in the areas of transportation, recycling, energy and water usage. This earned the Giants a reclassification from LEED Silver to LEED Gold in April of 2015.
Green Garlic Fries Anyone? Sustainable Concession Stand: The Giants, in partnership with PG&E, Centerplate, Henny Penny and Coca-Cola, turned one of its most popular concession stands; the Gilroy Garlic Fries stand (Promenade Level, Section 119) into the ballpark's FIRST sustainable stand. This 550-square foot sustainable stand was completely retrofitted with Henny Penny Open Fryers, which reduce gas consumption by 32 percent, cut utility cost by more than half and automatically reduce cooking oil consumption by 12 percent. Coca-Cola's Energy Management System Cooler saves up to 35 percent more energy than traditional models. The standard lights were replaced with High Lumen lights and ballast lamp starters, which are the most efficient tube (T8) lights and starters available and use 36.5 percent less electricity. The signage in the stand, provided by EcoSignWorks.com, is made on 100 percent biodegradable and recyclable materials. The drink cups are recyclable and the paper boats and carry trays are compostable. The paint used to repaint the stand "green" is environmentally friendly. In all, the stands energy efficient appliances save enough energy to fry an additional 110 tons of garlic fries. Approximately, 800 pounds of garlic fries are prepared in this stand per game.
Green Team: The GREEN TEAM was established in 2009. The GREEN TEAM is comprised of designated employees who are easily identified by their unique uniforms and badges made from recycled materials. The Green Team proactively works with ballpark guests to assist with their recycling and composting of trash.
Recycling: The Giants are successful in diverting 94% percent of their waste from going to the landfill through an aggressive recycling and composting program that operates 24 hours a day 7 days a week. Recyclables and compostable trash include cans, bottles, plastic cups, cardboard, paper, wood pallets, electronic components, light bulbs, batteries, cooking grease, food waste and grass clippings.
Solar Power: The Giants, in partnership with PG&E, became the first MLB ballpark to install a solar system that generates green energy for PG&E customers in the City and County of San Francisco. PG&E installed 590 Sharp solar panels in three areas of AT&T Park - on the Port walk along McCovey Cove, on a canopy over the Willie Mays pedestrian ramp and on the roof of the Giants Building. Since its installation in 2007, the solar system has provided enough power to power over 5,200 homes, and avoids the emission of over 360,000 pounds of greenhouse gases.
Energy Efficiency: Since AT&T Park opened in 2000, improvements in energy efficiency have been a daily priority of the ballpark operations team, especially in the area of lighting retrofits. The fan experience has continually been enhanced throughout the years with the addition of party suites, food offerings, and game presentation (i.e., HD Scoreboard), and the additions have actually resulted in decreased energy usage. The lighting retrofits completed at AT&T Park have saved approximately 171,000-kilowatt hours of energy usage, which is the equivalent of powering 25 homes for a year. Retrofit projects have included replacing several hundred incandescent lights with compact fluorescent lamps, installing motion sensor lighting, replacing concourse signage lighting with an infrared-type high output lamp controlled by a low output ballast, installing Dyson hand dryers in designated bathrooms and stripe curtains in all walk-in refrigerators. The Mitsubishi Electric Diamond Vision HD scoreboard, installed in 2007, is 78 percent more efficient than its predecessor.
Water Conservation: The Giants have implemented a number of water conservation measures in their efforts to maintain one of the best playing fields in baseball. Conservation measures include: The installation of an irrigation clock, which receives weather conditions, including evaporation-transpiration information, from five different weather stations. It uses this information, coupled with the measured site data, to establish zone watering times. This has resulted in a 33 to 50 percent drop in irrigation water usage.
The usage of an amended infield mix from a 66% sand, 20% silt and 14% clay to a 50% sand, 25% silt and 25% clay infield mix. The increase of clay reduces the watering of the field by 33 percent.
The usage of an efficient irrigation head results in increased nozzle distribution of water and a pervasion wetting agent that allows the water to infiltrate the soil quicker.
The usage of a field wide sub-aeration system that can assist in water retention in the root system of the grass from the maintenance of positive air pressure in the drainage system
Non-Smoking Facility: AT&T Park is a 100 percent non-smoking facility. There are no longer any in-park designated smoking areas as the Giants move to ensure an environmentally friendly atmosphere for all. Smoking by electronic cigarettes or any vaporization is included in this prohibition.
AT&T Park - The Most Transit Friendly Ballpark in the Country: Since AT&T Park opened in 2000, it has been known as one of the most transit friendly ballparks in the country. It is conveniently accessible by all public transit systems servicing the San Francisco Bay Area. Encouraging fans to take public or alternative modes (to the automobile) of transportation to the ballpark was the Giants very first green initiative and one they have been committed to ever since fans started arriving at the park. The results have been nothing but positive as more than half the fans traveling to AT&T Park do so by bus, train or ferry. Many fans also walk or ride their bike, with on-site valet bike parking available. The Giants work closely with the public transit agencies to ensure convenient public transit schedules for fans, host public awareness days with the transit agencies and continually remind fans of the benefits of public transit.
GROUP SALES PARTY LOCATIONS
Anchor Plaza, Triples Alley (Port walk under the out-of-town scoreboard), Club King Street, Virgin America Flight Deck, and Club Mural Room.
Please see Rules at the Game
GUEST SERVICES OFFICE
Guest Services personnel are stationed at the Guest Services Office, located behind Section 119 on the Promenade Level, for wheelchair requests, lost and found items, information about public transportation, game schedules, lost and found children and parents, and a variety of other services. Concierge personnel are available to assist guests on the Virgin America Club and Oracle Suite levels, near the Willie Mays Clock Tower elevators.
HALL OF FAME SUITE
Located in Luxury Suite #62 on the left field side of the Oracle Suite Level, the Hall of Fame Suite can accommodate up to 30 guests. It is available on a per-game basis.
KIDS RUN THE BASES (presented by See's Candies)
After every Sunday day game, weather permitting, children age 14 and under can run the bases. Please be aware of any particular circumstances that may affect this event such as a change in game time. Refer to the Giants 2013 season schedule for any affected dates. Children and their parents must exit the ballpark after the game and re-enter at the right field viewing portal from the Port walk. After guests have finished running the bases, they will be directed out of the ballpark by event staff behind home plate. See's Candies sponsor Kids Run the Bases and each participant will receive a See's Candies lollipop upon exiting the ballpark. The promotion may be canceled at the discretion of management.
KING STREET WINDOW DISPLAYS
Six window displays are located in the ballpark at street level along King Street, and house a series of informative exhibits.
Laser pointers are not allowed in the ballpark.
LEFTY O'DOUL PLAZA - BRIDGE
Lefty O'Doul Plaza is located at Third and Berry streets. The Lefty O'Doul
Bridge is adjacent to the Lefty O'Doul Plaza entrance to AT&T Park and is the
primary connector between the ballpark and the Giants parking lots. Joseph
Strauss, who also designed the better-known Golden Gate Bridge, designed
the historic bridge, which opened in 1933. The Lefty O'Doul Bridge is a
working drawbridge that once carried streetcar and train traffic in addition
to automobiles and pedestrians. During a recent renovation, two lanes of the
bridge were outfitted with a pedestrian-friendly surface to accommodate the
thousands of baseball guests who walk over the bridge from the parking lots
to AT&T Park. The bridge is named after Francis Joseph "Lefty" O'Doul, one
of San Francisco's most popular ballplayers. Lefty O'Doul's baseball career
spanned five decades and included time in uniform as a pitcher, outfielder,
and manager. O'Doul spent parts of three seasons with the New York Giants,
and played for and managed the Pacific Coast League's San Francisco Seals.
In his most memorable Major League season, O'Doul batted .398 and hit 32
home runs in 1929.
The right field section of AT&T Park is named "Levi's® Landing." Levi's® Landing features the ballpark's signature right field wall and arcade. The Splash Hits counter keeps track of Giants home runs hit into McCovey Cove.
A total of 668 light fixtures illuminate the playing field at AT&T Park. The fixtures are installed on five light standards, the tallest of which measures 178 feet. Special lighting technology allows for intense lighting of the inside of the ballpark and very little light leakage into the surrounding neighborhood.
LOST CHILDREN AND PARENTS Every child should be told to contact the nearest Ballpark Operations staff member should he or she become lost.should go to the Guest Services Office on the Promenade level near seating section 119. To help lost kids find their parents, small children should have their tickets pinned to their shirt or pants, or tucked into a pocket or sock at all times while inside the park. Guests may also obtain a wristband, on which a child's seat location can be recorded, from any Security or Guest Services supervisor at the Fan Lot, and at the Guest Services Office.
LOST AND FOUND
If a guest has lost an item during the game, he/she should contact the nearest Ballpark Operations or Guest Services staff member for assistance. Items will be held for one week. Unclaimed items will be donated to charity. After games guests may call Lost and Found at (415) 972-2156 and leave a detailed description of the lost item, with the time, date and location of where they think the item was misplaced. Guests may also e-mail Lost and Found at email@example.com with this information. Guests who lost an item in a Luxury Suite may call the Luxury Suite Office at (415) 972-2100. Guests will be contacted only if the item is found.
LOST CHILDREN AND PARENTS
Every child should be told to contact the nearest Ballpark Operations staff member should he or she become lost. Parents looking for a lost child should go to the Guest Services Office located behind home plate on the Promenade level. Guests may also obtain a wristband, on which a child's seat location can be recorded from the Fan Lot, and at the Guest Services Office located behind home plate on the Promenade Level. (See Rounding Third Wristbands)
Lou Seal, the Giants zany, lovable mascot, is available for personal appearances during the off-season and when the Giants are on the road. All appearances will be scheduled on a first-come, first-served basis.
MARGE WALLACE (March 24, 1926-June 21, 2003)
Marjorie Wallace, also known as Ballpark Marge, the No. 1 Giants Fan, passed away in 2003 at the age of 77. Marge was a longtime fixture at San Francisco Giants games. She began watching the Giants in 1960 and rarely missed a game at Candlestick Park and AT&T Park. Marge became a big part of the Giants family, arriving hours before each game. She was given her own personal chair in front of the Giants clubhouse, where she sat and greeted the players with high-fives as they arrived to the ballpark. Marge is missed, but never forgotten. A plaque with her picture hangs outside the clubhouse door, above where she used to sit, in Marge's memory.
Walk-through magnetometers are located at all ballpark entrances to further
ensure the safety of our guests. Please have all metal containing objects
removed from your person and placed on the security screening table before
entering the magnetometers.
Located behind the right field foul pole, this area of the China Basin Channel
is affectionately referred to as McCovey Cove in honor of Giants fan favorite,
first baseman Willie McCovey. It is approximately 355 feet down the right
field line from home plate to McCovey Cove. The cove is about 20 feet deep
in the boat channel at the average low tide and 28 feet deep at the average
high tide. The water temperature averages 58 degrees Fahrenheit.
The San Francisco Giants Media Guide provides a history of the franchise,
with updated biographies and statistics on every player in the Giants
organization. The guide can be purchased at any Giants Dugout Store, at
ballpark souvenir stands, through the Giants web site at sfgiants.com, or by
calling (415) 575-5101 or (800) 442-6873.
MEETINGS AND CONFERENCES
AT&T Park and many of the various venues and levels within the ballpark
can be rented on non-game days for conferences, meetings, trade shows
and private parties. Catering and event planning services are also available.
Call (415) 972-1800 for information.
Giants merchandise can be purchased at the nine Giants Dugout Stores, online at sfgiants.com, or at in-park merchandise kiosks. Guests will find a wide variety of gifts and souvenirs at AT&T Park's 15 merchandise locations, including two Clubhouse stores located behind home plate on the Promenade and View levels. Fans have the opportunity to purchase one-of-a kind items including game used jerseys, bats, balls, helmets and other items, at the From the Clubhouse merchandise location inside AT&T Park. All items are obtained from the field or clubhouse, and
authenticated by an MLB official who is at AT&T Park for all games, ensuring their authenticity before they arrive in the store. From the Clubhouse is open on game days, two hours prior to the game and one hour after the game, and is newly located on the Promenade Level behind home plate.
MINOR LEAGUE AFFILIATES
The Giants have seven minor league affiliates:
38 | A-Z Guide 2016
• Sacramento River Cats - AAA Pacific Coast League
• Richmond Flying Squirrels - AA Eastern League
• San Jose Giants - (High) A California League
• Augusta Green Jackets - (Low) A South Atlantic League
• Salem-Keizer Volcanoes - (Rookie) Northwest League
• AZL Giants - (Rookie) Arizona League
• DSL Giants - (Rookie) Dominican Summer League
The San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field.
MONUMENT LOCATIONS (See ARTWORK IN THE PARK)
MOTHER'S NURSING LOCATION
This lounge is located at the Virgin America Club Level Concierge Desk adjacent to the Willie Mays elevator .While the Virgin America Club Level is accessible to Virgin America Club Level ticketholders only, the lounge is
open to all nursing mothers. Non Virgin America Club Level ticketholders may access the lounge from the Willie Mays elevator or adjoining stairwell.
NATIONAL ANTHEM National Anthem demo recordings are accepted during the offseason. If you or your group would like consideration for a performance, please mail a demo (CD or DVD) with your contact information, between November and February to: SF Giants, 24 Willie Mays Plaza, San Francisco, CA 94107, Attn: National Anthem.
NETS AND ROPES
Nets, ropes, and any other devices used to obtain objects from the field are not permitted at any time, including batting practice.
For the comfort and enjoyment of all guests, noisemakers of any kind (i.e., air horns, etc.) are prohibited at AT&T Park.
ORACLE SUITE LEVEL
Located on the fourth level of the ballpark are AT&T Park's 67 private luxury suites. Suite number 1 (the Tony Bennett Suite) through number 67 provide the ultimate place to entertain friends, family or business associates. Suites hold 12-30 people and are equipped with 3 televisions, dual-line telephones, a touch screen computer, and refrigerator.
Other amenities include: in-suite catering, Virgin America Club Level access, concierge service and priority reserved parking spaces.
PAGING GUESTS AT THE PARK If guests need paging in case of emergency, they should contact a Guest Services representative who will then contact Ballpark Operations for approval. Be sure to note the guest's seat location, cell phone number and detailed infomrmation about the nature of the request.
PARKING Ballpark parking lots open three hours before game time. Special circumstances may necessitate an earlier opening.
|Game Time||12:45 p.m.||1:05 p.m.||1:10 p.m.||4:05 p.m.||5:00 p.m.||6:05 p.m.||7:05 p.m.||7:15 p.m|
|Parking Lot Opens||9:45 a.m.||10:05 a.m.||10:10 a.m.||1:05 p.m.||2:00 p.m.||3:05 p.m.||4:05 p.m.||4:15 p.m|
|Park Gates Open||10:45 a.m.||11:05 a.m.||11:10 a.m.||2:05 p.m.||3:00 p.m.||4:05 p.m.||5:05 p.m.||5:15 p.m|
Operated by Imperial Parking, AT&T Park offers parking on Lots A, B, C, E, Pier 48 and Pier 30 and is sold on a first come/first served basis. Lot A is permit only and the others are cash only.
Pier 48 - $38 (cash only)
Pier 48 - Oversize Bus Stalls $70 (cash only)
Lot C - $38 (cash only)
Lots B and E - $30-$38 (cash only)
Pier 30 - $30-$35 (cash only)
*all rates are regular season only and are subject to change for the postseason
ADA Parking is available on Lots A, B, C, E, Pier 48 and Pier 30, but is subject to availability. Lot A is permit only and the others are cash only. Free ADA shuttle service begins running 2 hours prior to game until 1 hour after. Shuttles drop and pick up at the Ballpark next to the Giants Dugout store on Third Street. If there isn't an ADA parking space available or you require pickup, simply let the nearest parking attendant or director know and they will radio for pickup. Guest drop-off zones are located on both sides of the ballpark, one at the Second and King Streets entrance, and one on Third Street near the Giants Dugout Store.
Oversized vehicles must park in the Bus Lot located on the east side of Lot A accessed via Terry Francois Blvd at Mission Rock St. Camping in vehicles is not permitted.
Tailgating is permitted in Lots A (permit lot only), C, B & E. Tailgate groups may utilize their vehicle parking space only. Spaces are not available for purchase for additional standing room. Large groups looking to purchase spaces for parties should contact Giants Group Sales at 415-972-2221.
AAA provides automotive assistance during every home game to assist fans with lockouts, battery jumps and flat tires. Beginning at the 7th inning a service truck will be located in the Giants Parking Lots until one hour after the game ends. Any service requests during and outside of this time can be requested either directly via parking staff or by calling AAA service at: 1-866 526-0541
Click on the map to the right to see a larger view.
POCKET SCHEDULES Click for more information
PORTWALK ACCESS AND POLICIES
The Portwalk, located beyond the outfield wall, is one of the ballpark's most unique features. Guests can take in sweeping views of the bay while strolling along the water's edge. They can also stop to take an occasional peek at the ballgame in the tradition of the old knothole gang. Guests may view a ballgame, free of charge, for up to three innings or longer, depending on the size of the crowd. No alcoholic beverages, cans orh bottles are allowed in the viewing portals. The following rules apply to the Portwalk area:
Giants management reserves the right to change or modify this policy as necessary.
Fishing is allowed off of the north pier adjacent to the South Beach Marina. Docking and launching of private vessels is available at the Recreational Boating Facility at Pier 38. Please call the Harbormaster at (415) 495-4911 for more information.
The Press Box is located on the Promenade and Virgin America Club Levels.
CREDENTIALS: Credentials will be issued only to legitimate media. Season credentials will be issued only to those news agencies that cover the Giants on a daily basis. class="mobile_hide"All requests for regular season media and photo credentials must be submitted on Major League Baseball's online credential site: https://credentials.mlb.com. Media that do not receive full-season Giants credentials may obtain single credentials. Media will need to apply on the website 48 hours in advance of each game requested. Daily media credentials are subject to availability. All daily media credentials can be picked up at the Media Credential Distribution Center, located adjacent to the Dignity Health Center on the Portwalk. Credentials must be visibly worn at all times.
Bob Stevens Press Box:
The Bob Stevens Press Box is located on the Promenade Level of AT&T Park, directly above Sections 113-117. The entrance to the press box can be accessed via the media elevator or adjacent stairwell from the Field Club Level walkway. The press box is a working area for the news media and no cheering or other distract¬ing noise is permitted at any time. Anyone violating this policy will be asked to leave the premises. Persons without credentials will not be admitted.
Hodges-Simmons Broadcast Center:
All broadcast booths for live game coverage are located at the Hodges-Simmons Broadcast Center on the Virgin America Club Level of AT&T Park (one level above the press box). From the Field Club Level walkway, take the media eleva¬tor or adjacent stairwell to the Virgin America Club Level to access the broadcast booths. Persons without credentials will not be admitted. Box 2 is the Visiting General Manager's box. The Broadcast Center can also be accessed from the Virgin America Club Level near Section 219.
Sam Skinner Media Lounge:
The Sam Skinner Media Lounge is located directly behind the broadcast booths on the Virgin America Club Level. The lounge is open for pre-game meal service beginning two hours prior to game time to accredited media members only. There is a nominal charge for meals.
Nick Peters Media Interview Room:
The Nick Peters Media Interview Room is located adjacent to the Giants clubhouse on the Field Club (service)
level of the ballpark. The room will be used for media conferences and other special interviews.
Broadcast Booth Passes:
Radio and television announcers of the home and visiting clubs who wish to have guests in the broadcast booth must obtain broadcast booth passes. Broadcasters should make arrangements with their respective club media relations representative(s) in advance. Individuals without the appropriate credentials will not be admitted.
Adjacent to the Press Box this premium space accommodates 30 guests and includes Food & Beverage credit within each ticket. Located in Lower Box 119, it has a great view from behind home plate. For more information about this premium space, please call an Executive Sales Representative at (415) 972-2298
On the 250+ days when baseball isn't being played, AT&T Park provides an unparalleled setting for any type of private event - from a fantasy batting practice for your company to a corporate meeting or reception. Equipped with modern amenities and perfectly located on the waterfront with sweeping views of the bay, our professional event staff can assist you in coordinating a memorable experience for you and your guests. Please call (415) 972-1800 for more information, or visit giantsenterprises.com.
The Promenade Level is the main concourse level at AT&T Park. On this level, all guests can enjoy many of the park's amenities and experience breathtaking views of the city while circumnavigating the entire ballpark.
PROMENADE PATIO TABLES
Located behind Sections 107 and 135 on the Promenade Level, these patio tables accommodate 4 guests each. Tickets include food and beverage credit and access to the Field Club Lounge and Virgin America Club Level. For more information about these premium spaces, please call an Executive Sales Representative at (415) 972-2298.
PUBLIC ACCESS DEFIBRILLATION PROGRAM, AED (Automated External Defibrillator)
More than 40,000 people visit AT&T Park on game days, increasing the likelihood that someone will experience sudden cardiac arrest. AT&T Park is the nation's first major league ballpark to implement a public access defibrillation program that protects both players and guests.
California law requires that authorized AED users undergo a six-hour training session before using the devices. A total of 24 AEDs (Automated External Defibrillator) have been installed throughout the ballpark. AEDs are strategically placed 1.5 minutes apart from each other. Prominent overhead signage denotes each AED location. Each location houses an alarmed cabinet with AED and first aid kits.
The locations are listed below:
|1||Giants office||2||Visiting Clubhouse|
|3||Field Club Tunnel||4||Field Club Lounge|
|5||Field Club Tunnel||6||Giants Clubhouse|
|7||Giants Dugout||8||Visitor's Dugout|
|9||Promenade - Section 105||10||Promenade - Section 113|
|11||Promenade - Section 119||12||Promenade - Section 128|
|13||Promenade - Section 133||14||Promenade - Centerfield Scoreboard|
|15||Club Level - Section 228||16||Club Level - Section 219|
|17||Club Level - Section 211||18||Oracle Suite Level - Concierge Desk|
|19||Oracle Suite Level - Suite #17||20||Oracle Suite Level - Suite #51|
|21||View Level - Section 334||22||View Level - Section 324|
|23||View Level - Section 319||24||View Level - Section 312|
Operated by Bon Appétit Management Company, Public House is a modern pub designed to be a year-round destination for great sports watching. It offers one of the largest draft beer and cask ale arrays in San Francisco,
with 24 beers on tap and more than 100 bottled varieties - many of them hard-to-find local and/or craft varieties - plus a full bar. Overseen by James Beard award-winning chef Traci Des Jardins, Public House's menu includes burgers, sandwiches, delicious salads, and more. Giants fans can head straight to the game via Public House's special entrance into AT&T Park!
Giants fans will have the opportunity to support the Giants Community Fund by purchasing 50/50 raffle tickets at home games throughout the 2016 season. Tickets will be sold pre-game through the 6th inning. Ticket sellers will be stationed throughout the ballpark and at the raffle kiosk on the Promenade Level behind home plate. The winning number will be posted on the scoreboard and at the kiosk in the 7th inning.
One lucky fan will win 50% of the total amount collected during each game and the remaining 50% will benefit the Giants Community Fund. For more information, visit jrgiants.org.
RE-ENTERING THE BALLPARK
During games, guests are permitted to leave the ballpark and return. They may exit any re-entry gate located adjacent to the main ballpark entrances to have their hand and ticket stamped for re-entry. Upon return to any gate, the guest must show ticket and hand stamp to reenter the ballpark. Guests re-entering the ballpark are subject to search.
There are 52 public restrooms (21 for men, 21 for women and 10 family) located on all levels throughout the
ballpark. Restrooms on the Promenade and View levels are painted yellow for easy identification, and all contain baby-changing tables.
ROLLERBLADES AND SKATE SHOES
Guests must remove their inline skates prior to entering AT&T Park. Guests will be expected to store their skates safely under their seats. Skate shoes must be worn as shoes only while in the ballpark.
ROUNDING THIRD WRISTBANDS
The San Francisco Giants have implemented a name/seat location/phone number wristband program to help reunite
children with their parents/guardians if they become separated at the ballpark. Orange wristbands can be obtained at the Guest Services Office behind home plate on the Promenade Level and at the Fan Lot.
RULES AT THE GAME
Please remind guests that Giants staff and the San Francisco Police
Department will enforce the following ballpark rules:
SALESFORCE CHAMPIONS SUITE
This individual game Suite is located on the Promenade Level with the entrance near seating section 112. It is available for rent on a per-game basis. Call (415) 972-2298 for complete details. The price of the rental includes 30 game tickets and four parking passes.
In 2007, the Giants and AT&T installed a new Mitsubishi Electric Diamond Vision video display, the first 32x9 aspect ratio outdoor high definition scoreboard in North American professional sports. The video display measures 103 feet wide and 31½ feet high.
The scoreboard clock face, which includes the Giants name, is 25 feet in diameter.
Personalized scoreboard messages are available on a limited basis at Giants home games. Messages are $150. Messages will appear on the LED video board just below the main scoreboard during a specified inning break. Partial proceeds benefit the Giants Community Fund. Please visit sfgiants.com, or call (415) 972-2349, or email firstname.lastname@example.org for more information. To order a scoreboard message visit: http://sanfrancisco.giants.mlb.com/sf/ballpark/scoreboard.jsp.
Keep track of the game on an official Giants scorecard. Scorecards are available in the Giants magazine, or can be purchased separately for $1. Both are sold at souvenir stands around the ballpark.
SEALS PLAZA AT MARINA GATE
Located behind center field, this waterfront entrance to the ballpark features a statue honoring San Francisco's first professional baseball team-the Seals. Designed by Alfredo Osorio, the statue is a likeness of the team's logo-a seal balancing a baseball on its nose. Seals Plaza is also the entrance to the China Basin Ferry Terminal.
SECOND STREET GATE • PLAZA
The Second Street Gate is located at Second and King Streets and is one of four elevator entrances to the ballpark. The plaza area is the only plaza at AT&T Park located inside the park's gates. A ramp and elevator are available for accessible use to the Oracle Luxury Suites at this entrance. There is no Field Club Level access at this entrance.
The Security Office is located off of the Promenade stairwell in Section 131. Text the word FOUL (for a problem) or FAIR (for a comment /compliment) followed by your message to 69050. A discreet and effective response will be forthcoming.
Located behind Section 131 on the Promenade Level, the Security Office opens when gates open to the public, and remains open until approximately one hour after the completion of the game.
SKATEBOARDS/RAZOR SCOOTERS/GOPEDS, ETC.
Skateboarding and scooter riding in AT&T Park are prohibited. Guests may bring skateboards to the ballpark as long as they can be conveniently and safely stored under the seat. Hoverboards are not permitted inside the park. Razor scooters are allowed into the ballpark. Electric scooters (not used for a disability) are not allowed in the ballpark.
In accordance with San Francisco City Ordinance, AT&T Park is a SMOKE-FREE facility with no smoking areas. Smoking is not permitted anywhere in the ballpark. Electronic cigarettes and vaporizers are included in this prohibition. The ballpark smoking policy is subject to change at the discretion of Giants management.
Splashtix is a unique system that stores credit in the barcode of the game ticket. The credit can be used toward food and beverage at most ballpark concession stands or merchandise at the Giants Dugout Store. The credit is only valid for the game stated on the ticket. In order to redeem Splashtix, fans must present their game ticket at time of payment.
Strollers are allowed into the ballpark. Fold-up strollers should be stored
under the seat. Non-folding strollers should be checked at the Guest
Services Office on the Promenade Level behind Home Plate, or at concierge
desks located on the Virgin America Club and Oracle Luxury Suite Levels.
Guests may tailgate in parking lots A, B, C, E, and outside of Pier 48. Guests
must confine their tailgating to the space occupied by their vehicle. No
adjacent spaces will be available for tailgating. Only charcoal BBQs are
permitted and must be placed in an accessible area (i.e. not blocked by
a vehicle). For fire safety, please use the orange coal bins to dispose of
hot coals. Trash bins are located throughout the lots as well. For more
information on parking and tailgating, please call Impark at (415) 227-0114.
Party spaces are also available adjacent to Lot A in for large groups. Please
inquire about party spaces when booking your group or call the Giants Group Sales Office at (415) 972-2298 for more information or to book group tailgating spaces.
Fan Lot Little Giants Ballpark Video Board
The Little Giants Ballpark features two 65" Sharp LCD televisions. One
generally shows the action on the big field, while the other shows the
action on the small field.
Giants Wi-Fi Network: In partnership with AT&T, the Giants have installed
over 1,300 Wi-Fi access points at AT&T Park, creating one of the largest
public wireless hotspots in the world. Free Internet access is available to
any fan that brings a smart phone, laptop, tablet, or other Wi-Fi enabled
mobile device to the ballpark. In addition to Internet access, the Giants
Wi-Fi Network enables fans to enjoy all the features of the top selling sports
app of all-time, MLB.com At Bat along with the official ballpark companion
app, MLB.com Ballpark.
Mobile App: MLB.com At Bat 16 is the official mobile app of Major League
Baseball and the #1 sports app of all-time, featuring live video (with an
MLB.TV subscription) and radio broadcasts, along with an enhanced video
library, scores and schedules, breaking news, interactive rosters, player stats and much more. MLB.com Ballpark is the companion app to At Bat focused on fans in the ballpark, personalizing fans' experiences with
mobile check-in, social media and additional exclusive content.
TVs: There are over 600 flat-panel, fan-accessible high-definition
televisions located throughout AT&T Park. They consist of a variety of
Sharp, Samsung, and Planar LCD and LED units, which range in size from
17" to 80".
TEXT TO SECURITY
Text the word FOUL (for a problem) or FAIR (for a comment /compliment)
followed by your message to 69050. A discreet and effective response will
The first-of-its kind edible garden is located in Centerfield below the main
scoreboard. The Giants and Bon Appetit Management Company created the
4,320-square-foot Garden to showcase the importance of sustainability and
wellness to Giants fans and AT&T Park visitors and to provide a platform
for community engagement and education. The Garden provides a unique
opportunity for fans to gather during a game, offering views to the field,
while experiencing the beauty of the garden and exposure to the growing
of 40+ kinds of fresh fruits and vegetables and the opportunity to enjoy
healthy food and beverage options. The Garden also hosts almost-weekly
field trips for Bay Area children to experience hands-on lessons in growing
and cooking healthy food.
Ticket sellers are located inside the ballpark on the Promenade level:
adjacent to the Guest Services Office.
Fans who purchased the 15,000 designated charter seats at AT&T Park,
the best seats in the ballpark, bought the right to own their seats for life.
Mobile tickets are accepted at AT&T Park. Photos of
tickets are not accepted. A paper copy will be given to the ticket holder
after the mobile ticket is scanned.
Fans may upgrade their ticket(s)(Subject to availability) by visiting
Advanced Tickets behind section 119 (adjacent to Guest Services), or via
their mobile phone using the official MLB.com Ballpark app. If using the
app, new (mobile) ticket(s) will be loaded into your account. The new
ticket(s) must be presented to Guest Services or Security staff members
to access the seat(s).
In the event tickets are lost or forgotten, the Giants can reprint the
tickets provided the following information can be confirmed: game
date, section, row, seat, that the original tickets have not entered the
ballpark and that the account holder on record approves the request. If
the tickets have already scanned into the ballpark, the customer will be
required to purchase new tickets, subject to availability. Please remember
that tickets are like cash and should be kept in a safe place. Lost or
forgotten parking passes cannot be reprinted or re-issued.
All season ticket members will have the opportunity to purchase their same
seats for all postseason games played at AT&T Park. No additional tickets
will be offered. All postseason tickets will be sold in strip form to include all
possible postseason games, and will include a tiebreaker ticket, if needed.
In Person: Individual game tickets may be purchased at the King Street Box
Office windows Monday-Friday from 10 a.m. - 4 p.m. Weekend day game
hours are 10 a.m. through the 7th inning. Weekend night game hours are
12p.m. through the 7th inning. Tickets are also sold at Giants Dugout Store
locations 7 days a week 10 a.m. to 5 p.m.(see Giants Dugout Stores). During
games, ticketed fans can visit the Advance Ticket office located behind
section 119 on the Promenade Level.
By Phone: To purchase individual game tickets by phone, please call
Tickets.com at (877) 4SFGTIX. To purchase 25 or more tickets, please call
Group Sales at (415) 972-2298.
Online: To purchase tickets online, visit sfgiants.com, Tickets.com, or the
MLB.com Ballpark mobile app.
Print-At-Home Tickets: Digital Ticketing allows guests to print tickets
directly from their computer, rather than having them delivered via mail or
held at Will Call.
StubHub!: Visit stubhub.com to purchase the best seats in the ballpark
directly from season ticket members. StubHub! purchases will be emailed
to the buyer. Fans can either print out the tickets or scan them from their
Season Tickets: To become a Giants season ticket member and receive
exclusive benefits reserved only for our most valued customers, please call
(415) 972- 2298, or email email@example.com. Packages start as
low as $8 per game.
Group Tickets: Guests wanting information about tickets for groups of 25
or more can call (415) 972-2298. Benefits of coming as a group include
scoreboard recognition, waived service fees and a dedicated account
Rain Checks: Every effort will be made to replay a rained-out or postponed
game. If a game is postponed (i.e. due to inclement weather) guests may
use their tickets to attend the rescheduled game. If the game is canceled,
guests may request a refund. Season ticket members will receive a credit
on their account for any canceled game. Tickets purchased with a credit
card through the Giants (i.e. at the ballpark ticket office, official Giants
website, or at a Giants Dugout Store) will be refunded back to the
original card used at the time of purchase. Ticket purchased through cash
transactions must be submitted by mail to the AT&T Park Ticket Office at:
AT&T Park, Attn: Giants Tickets/Customer Service, 24 Willie Mays Plaza,
San Francisco CA 94107.
Stolen Tickets: The Giants can reprint stolen tickets provided the
following information can be confirmed: game date, section, row, seat,
that the original tickets have not entered the ballpark and that the account
holder on record approves the request. Reprinting the tickets creates a new
barcode thus voiding the stolen tickets.
Ticket Exchanges: The Giants do not offer ticket exchanges.
Dynamic Pricing: Dynamic pricing allows the Giants to adjust ticket prices
based on market demand. The Giants use a model created by Texas-based
Qcue Corporation to determine ticket prices. Dynamic pricing gives the
team flexibility to keep pace with the secondary ticket market and to adjust
ticket prices based on unforeseen factors, such as team performance,
the starting pitcher, promotional giveaways and the day of the week, that
could affect demand for a specific game. Please visit www.sfgiants.com for
current pricing information.
All guests entering AT&T Park must have a ticket, except for
children 24 months and younger who must sit on the lap of
an accompanying adult. Tickets must be shown upon request
by any Giants Guest Services, Security Staff, and SFPD personnel.
The unauthorized resale of tickets in, on or around AT&T Park property
is not permitted under any circumstance and is prohibited by law. The
Giants, their affiliates and the San Francisco Police Department will
address any such violation appropriately. People caught selling tickets
in violation of the law may have their tickets and their right to future
tickets to AT&T Park revoked. To avoid using counterfeit or stolen tickets,
please purchase tickets through authorized Giants ticket outlets only.
A-Z Guide 2016| 51
TOURS OF AT&T PARK
Public Tours of AT&T Park are offered at 10:30 am and 12:30 pm
every day, except when day games are scheduled. Additional tours are
available at 11:30 am and 1:30 pm in June, July, and August. The tour lasts
approximately one hour and thirty minutes and includes visits to the Press
Box, the Virgin America Club Level, a Luxury Suite, the Batting Cages, the
Visitors' Clubhouse, and Dugout(s). All tours are wheelchair accessible.
Tours depart from the 2nd floor of the Giants Dugout Store on the Third
Street side of the ballpark. Tickets can be purchased at all Giants Dugout
Stores, Tickets.com outlets and through the Giants web site at sfgiants.
com/tours. Tickets are $22 for adults, $12 for children 2-12 years old,
and $17 for seniors 55 and over. Children 24 months and younger are
free. Private tours can be customized to accommodate groups of any
size. For more information on public and private group tours, please call
(415) 972-2400 or e-mail firstname.lastname@example.org.
BART Service: Bay Area Rapid Transit (BART) provides service to AT&T Park via a transfer to MUNI Metro or MUNI bus service from Market Street. BART riders should transfer to MUNI Metro
(T-Third, N-Judah or special ballpark-bound trains) at any Market Street
subway station. AT&T Park is a 15- to 20-minute walk from the Embarcadero
BART station. For more information on BART service to AT&T Park, please
Bicycle Parking: Secure bike parking is available on the Port walk between
the viewing portals and the Dignity Health Center, and is operated by the
San Francisco Bicycle Coalition. The bike parking lot is open two hours
prior to the scheduled first pitch until 30 minutes after the game's final
pitch. There is no charge for this service, but a donation can be made.
All proceeds benefit the San Francisco Bicycle Coalition. Employee bike
parking is available next to the Second and King Street employee entrance
by the Players Lot.
Boating: Limited boating facilities for private vessels are available near
AT&T Park. South Beach Harbor offers guest slips by advance reservation
only. For more information, call (415) 495-4911. Boaters should be advised
that private vessels are not permitted to dock along the Port walk adjacent
to the ballpark or at the China Basin Ferry Terminal.
Bus Service: Regular MUNI bus service on the 15 Third Street, 30 Stockton and 45 Union routes provide service to
within one block of AT&T Park. For more information on bus service to AT&T
Park, please visit www.511.org.
Caltrain Service: The Fourth and King Street Caltrain station is located one block from AT&T Park. For more information on Caltrain service to AT&T Park, please visit www.511.org.
52 Ferry Service: The China Basin Ferry Terminal is adjacent to Seals Plaza behind the scoreboard at AT&T Park.
Ferry service to Giants games is available from Larkspur, Oakland, Alameda,
and Vallejo. Guests can also take ferries from additional locations to the San
Francisco Ferry Building from where they can walk to AT&T Park or catch
the MUNI Metro (T-Third, N-Judah or special ballpark trains on game days)
at Embarcadero Station or along the Embarcadero at Folsom Street. For
more information on ferry service to AT&T Park, please visit www.511.org.
MUNI Metro Service: The Second and King Street MUNI Metro station is located directly in front of AT&T Park. The MUNI Metro T-Third and N-Judah lines serve the Second and King Street station.
Additional MUNI Metro lines serve the ballpark before and after games.
Transfers must be purchased in advance for post game transit from the
Second and King Street ticket windows. For more information on MUNI Metro
service to AT&T Park, please visit www.511.org.
Taxi Service: There are NO taxi stands outside the ballpark. Taxis do
frequent the streets surrounding the ballpark postgame. We do not call
taxis for guests, unless the circumstances are medically related. However,
guests may hail taxis across the street at Second and King Streets and at
Third and King Streets. Lyft and Uber are viable options in and throughout
Unlike any other ballpark setting, this on-field space is the perfect
place to host your guests before a game. With an all-inclusive food and
beverage menu, access to the field to watch batting practice and the ability to
accommodate 50-300 people, Triples Alley has it all! To top it off 30 minutes
before first pitch guests will walk along the right field warning track to reach
their Lower Box seat for the game (included with purchase). Call (415) 972-
2298 for complete details regarding rental.
Umbrellas are permitted at AT&T Park. However, because of patron safety
and sight line considerations umbrellas are not allowed to be open in the
seating areas or obstruct other guest's views.
Located in Suite #63 on the Oracle Suite Level, the Vintner's Suite
was designed with wine country in mind. This spacious suite for 25
guests provides a perfect atmosphere for groups of all kind. Enhance
your experience with a private California wine tasting available
exclusively in this suite. For more information about this premium space,
please call an Executive Sales Representative at (415) 972-2298.
VIRGIN AMERICA CLUB LEVEL
The entire third level of AT&T Park comprises the Virgin America Club Level.
VIRGIN AMERICA FLIGHT DECK
Located just outside the concourse behind seating sections 228 - 230
(down the third base line) of the Virgin America Club Level is this balcony
overlooking the beautiful San Francisco skyline replete with two open fire
pits, and overhead space heaters.
VIRGIN AMERICA LOFT AT MCCOVEY COVE
Nestled inside the brick archways of the right field wall, the Virgin America
Loft at McCovey Cove can accommodate about 45-55 guests. The suite
features a terraced patio with outdoor seating, which juts from the wall 10
feet above the playing field. A special entrance with an elevator is located
on the waterfront near the Lefty O'Doul Entrance.
VIEWING PORTALS (Knothole Gang)
Located along the Port walk in Right Field, fans can watch the games for free
through the right field fence, from this first-come, first-served viewing area,
reminiscent of the Knothole Gangs of the old-time ballparks.
WATER CONSERVATION AT AT&T PARK
The Giants are taking measures here at AT&T Park to support statewide water conservation efforts. We have substantially reduced the amount of water used in post-game cleaning, but we need your help in order to maintain a high standard of cleanliness while also reducing water use. You can assist us on game days by disposing of all waste and recyclable items in appropriate receptacles. Please also note that spilled beverages and peanut shells are particularly difficult to clean up without using water so keeping the floor around your seats clean helps us save water.
WATER FILLING STATION
Promenade Level : Located in front of the Ticket Windows, adjacent to Guest
Services Office behind home plate
WATER FOUNTAIN LOCATIONS
Field: Sections 108, 123, 144, 142 and by Wardrobe
Promenade: Sections 105, 142
Virgin America Club: Sections 204, 213, 218, and 226
Oracle Luxury Suite: Suites 8, 32, and 57
View: Sections 305, 313, 319, 324, and 331
With the exception of law enforcement personnel, guests may not bring
weapons of any kind into AT&T Park. Security supervisors should be notified
if an off-duty career law enforcement guest arrives with a weapon. Please
contact Security Control with name, address, phone number, seat location
and a photo I.D. of the agency with which the individual is affiliated, and
send them to Marina Gate.
WHEELCHAIR ACCESSIBLE SEATS
Accessible seating options exist throughout the ballpark in all general
seating categories and view perspectives (see BALLPARK MAP). Elevators
are located at each of the four entrances to the ballpark (see BALLPARK
MAP). Customers with disabilities and their companions are given first
priority for service at all elevators. Guest Services personnel are posted
at each ballpark entrance to assist any customer requiring assistance in
locating their seats. Please call (415) 972-2000 for assistance in purchasing
Giants Guest Services staff provide wheelchair escorts. Simply ask a Giants
employee at any gate and an attendant will meet you with a wheelchair to
take you to your seating location. Reservations are not accepted. Please note
that due to inventory, we are not able to loan wheelchairs to guests for the
duration of the game. If wheelchair assistance is needed during the game,
we encourage fans to bring their own. For a return wheelchair escort, please
notify the nearest aisle attendant 15 minutes prior to your departure.
In partnership with AT&T, the Giants have installed over 1,300 Wi-Fi access
points at AT&T Park, creating one of the largest public wireless hotspots in
the world. Free Internet access is available to any fan that brings a smart
phone, laptop, tablet, or other Wi-Fi enabled mobile device to the ballpark.
In addition to internet access, the Giants Wi-Fi Network enables fans to enjoy
all the features of the top selling sports app of all-time, MLB At Bat 16 along
with the official AT&T Park companion app, MLB Ballpark.
The Will Call windows are located next to the AT&T Park Ticket Office along King Street, adjacent to Willie Mays Plaza. Will Call windows open three hours prior to the scheduled first pitch. During the season, Monday - Friday, there is one window open starting at 10am to administer ticket sales.
WORLD CHAMPIONS WALK
The World Champions Walk features historical moments shared by Giants
fans and memorialized in granite markers in the plazas of AT&T Park, these
personalized, engraved bricks compose a walk of parallel lines around the
WORLD SERIES CHAMPIONSHIP TROPHIES & RINGS
The World Series Championship Trophies, along with the
World Championship Rings, from 2010, 2012 & 2014 are
on permanent display on the Promenade Level behind home plate.
The Yard is a neighborhood gathering spot created from repurposed
shipping containers to provide shopping, food and beverage, and cultural
and community events seven days per week. With its versatile spaces, The
Yard also positions itself as one of San Francisco's newest and most unique
event venues, as well as another unique gathering place for fans to enjoy
when attending games. Location: on the corner of 3rd Street & Terry Francois
Blvd. opposite the Ballpark. Visit theyardsf.com for more information.
The Giants Yearbook is full of color photos of the Giants players and
information on the front office staff. The yearbook can be purchased at the
ballpark, and at all Giants Dugout Stores.