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Subscription Access FAQ

  1. Where can I find additional support or customer service?

    If your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department..

  2. How do I access Condensed Games or Game Recaps with my MLB.TV or MLB.TV Premium subscription?

    You can find Condensed Games and Game Recaps in the same location as the Live and Archived games in the Multimedia Center. To get started, access the Multimedia Center from most pages on MLB.com by putting your mouse over where it says "MLB.TV" in the horizontal menu on the top of most MLB.com pages. A drop down menu will appear, select Watch/Listen

    For Condensed games, click on the link under the Condensed column of the game that you would like to watch.

    You can also access Condensed Games for previous days by clicking the date on the top left of the Media Center and selecting the date of the game you would like to watch in the calendar that opens up.

  3. How can I install Adobe Flash Player?

    You can install Adobe Flash Player here.

    Windows users, keep in mind that Internet Explorer requires an installation separate from the installation using Firefox, Chrome or other browsers. If you use multiple Internet browsers you will need to install Adobe Flash Player separately, one time for Internet Explorer and one time all other Internet browsers.

    For an optimal viewing experience we recommend that you install the latest version of Adobe Flash Player.

  4. Can I access my subscription from any computer, anywhere, at anytime?

    Yes, but you will be subject to the blackout restrictions. For more information about blackouts, and to search areas for blackouts click here. As long as the computer meets the system requirements then you can log in with your registered email address and password to access your subscription from anywhere at anytime.

  5. Can I share my account with others?

    No. Sharing of your username and password is strictly prohibited.

  6. I am trying to access a game and I am getting an error message that I am already logged in on another computer, what should I do?

    In rare cases, customers have forgotten to log out of their account on one computer and have tried to log in again on a separate computer. Since sharing of a single username and password is strictly prohibited, you will get an error message. If you receive such an error message, please call MLB.com Customer Service toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542) for further assistance.

  7. The game has started, but the link to view the game live is not available, what do I do?

    You may need to reload the page where you are waiting for the link to go live. Click the Refresh button in your Internet browser.

  8. Should I log in first or can I go straight to the game?

    You must be logged in to begin viewing or listening to a game. If you click to view or listen to a game before logging in to MLB.com, the window that opens with the media player will prompt you to log in.

  9. I tried to log in to view a game and received a message telling me that I have logged in too many times, or am logged in on multiple computers. What should I do?

    Please confirm that other people are not using your account. If you have shared your account information with other people, then you may be prevented from logging in to your account. If you are worried that others are accessing your account, you should change your password under your account profile.

    The best way to prevent this error is to log out of MLB.com every time you are finished watching games by clicking the Logout button on the top right of any MLB.com page. The next time that you would like to watch a game, you will be prompted to login before the game launches.

    If you have already seen this error message and you are sure that no one else is using your account, log out of MLB.com, close all of your open browser windows and exit your browser. Next, re-launch your browser and click on the game that you would like to watch in the Multimedia Center. You will be prompted to log in again.

  10. How do I access a live game with my Postseason.TV subscription?

    Postseason.TV subscribers can view live Postseason games by putting their mouse over "MLB.TV" in the horizontal menu on top of most MLB.com pages. A drop down menu will appear, select Watch/Listen to access the Multimedia Center.

    Once a game broadcast is live, there will be a clickable "MLB.TV/Postseason.TV" link in the Multimedia Center. Click on this link for the game that you would like to watch. Blackout restrictions apply. Postseason.TV is available to United States residents only. Subscribers to Postseason.TV, available only during the MLB Postseason, will be able to view live alternative video feeds (excluding the broadcast feed) from MLB Postseason games without blackout restrictions.

    Clicking on the link for the game will open a window listing International MLB.TV and Postseason.TV. Click on the "Watch Now" button under Posteason.TV. The media player will launch and ask you to log in to your Postseason.TV subscription. Once you have logged in and the system has determined that you are not subject to blackout restrictions for the game you have selected, the game will begin to play.

  11. How can I log in to my MLB.TV account and watch a game?

    You can log into your MLB.TV account by clicking on "Login" on the top right of all MLB.com pages. In the Login window, enter the email address and password that you used to register your MLB.TV account. Once you are logged in to your account, during a live game, you can click on the TV Icon in the scoreboard on the left side of the MLB.com homepage to watch a game.




    You can also launch a live or archived game from the MLB.com Media Center. To access the Media Center, put your mouse over where it says "MLB.TV" in the horizontal menu bar on the top of most MLB.com pages. In the drop down menu that follows, click on "Watch/Listen". This will take you to the Media Center. From the Media Center, MLB.TV Premium subscribers can select the affiliate broadcast of either the Home or Away team, when available. If you are an MLB.TV Premium subscriber, click on the network whose coverage you would like to watch in the "Premium" field. If you are an MLB.TV subscriber, click on the "Watch" link in the "Basic" field. Blackout restrictions apply.



    If you are not already logged in to MLB.com when you launch a game, the media player will prompt you to log in, once it has opened. In the login prompt, enter the email address and password that you have registered your MLB.TV account with. Once you are logged in, the game will begin playing. From the Media Center you can also select an older archived game by clicking on the date on the top left of the Media Center. After clicking on the date, a calendar will open. Select the date of the game that you would like to watch in the calendar, and then launch the archive by clicking on the desired broadcast.




    Within the media player, you can select a different game to watch in either the "Today's Games" or "Archive" tabs on the top right. "Today's Games" lets you select a live or archived game from the current day. "Archive" lets you launch an archived game without having to leave the media player. Under "Archive" you can click on the "Date" tab, and then the calendar icon, to select a calendar of games similar to the one in the Media Center. Select the date of the game you would like to watch, and then click on the game in the listing below the calendar. If you would like to hide the scores in the Archive listing, check the box labeled "Hide Scores for All Games".




  12. How do I use the DVR functionality in the MLB.TV Media Player?

    The MLB.TV Media Player has many features that allow you to fast forward, rewind, and jump to different parts of the game. With the NexDef plug-in, these features can be accessed in both live and archived games. Without NexDef installed, these features are only available in archived games. Scroll over the lower part of the video and the media player's control bar will appear. In the controls is a bar that you can use to scroll to a different part of the game, as well as controller buttons. The curved arrow button rewinds the player for ten seconds.

    Clicking on the rewind button once will rewind the game at 2X speed in thirty second intervals, clicking on it a second time will rewind at 4X speed in one minute intervals, and clicking it a third time will move it to 8X speed with one minute and thirty seconds intervals. To resume the game, click the play button. The fast forward button works the same as the rewind button. There is also a "Slow-Mo" button and a "Live" button which, when watching a live game, will return you to the live action of the game.



    With the "Clickable Linescore" feature, you can skip to a particular half inning or at bat. To access this, click on "Clickable Linescore" on the top right of the control bar. This will bring up a clickable scoreboard and listing of at bats. Clicking on an inning will bring you to that part of the game. To view a specific at bat, scroll through the batters with the arrow keys, then click on the at bat that you would like to watch.




    If you would like to hide the stats that appear in this feature with Archived games, click on the gear icon on the bottom right of the media player. Select "Settings" from the pop-up menu. In the window that opens up, check the box next to where it says, "Hide scores for all games", then click "Save".




  13. How do I configure MLB.TV Media Player settings?

    The MLB.TV Media Player has customizable settings that allow you to configure certain functionalities of the media player. To access these settings, click on the gear icon on the bottom right of the media player. In the pop-up menu select "Settings"




    "Enable NexDef by default" sets the media player to enable NexDef once the media player is launched. NexDef must be installed for this feature to work. Having this option enabled allows the media player to start streaming at the best possible quality level. It also allows the media player to access NexDef required functionality at launch.

    The "Spoilers" section contains an option to "Hide scores for all games". This will prevent you from seeing the scores of games within the media player.

    The option to "Play live games from the start" will have the media player launch an in-progress game at the top of the first inning, to prevent you from seeing the game in progress when it opens. To enable this feature, NexDef is required. The media player's settings also allow you to configure "Highlights and Player Tracker Alerts".

  14. How can I access Picture in Picture, the Mosaic feature (Quad View), and other viewing options in the MLB.TV Media Player?

    The MLB.TV Media Player has multiple viewing options to watch up to four games at once.

    You can view multiple games at once in the media player by selecting one of the view options on the top left corner of the media player. The first option is the default Single Game view, the second is for Picture in Picture, the third is a two game Split View, and the fourth is Mosaic Mode, which lets you view up to four games at once.




    Once you select a different viewing option, the Today's Games list will open up on the right side of the player. You will also see an orange square around one of the game windows. Click on one of the new, blank windows, the orange square will appear around that window. From either the Today's Games or Archive tab, click on another game that you would like to watch. You can also drag that games listing from the tab, into the window. The game will begin playing in that window.



    When viewing multiple games at once, whichever game you click on and see the orange box around, will be the game whose audio you hear. In Picture in Picture mode, if you put your mouse over the top of the smaller window, a bar will appear along the top of that window with two options: Swap and Close. You can drag the smaller window to any area within the player by clicking on the bar, holding down the click, and dragging the window to a different section of the player. Let go of the click when you have the window in the spot that you would like to leave it. Clicking on "Swap" in that will switch which game is in the larger window, and which is in the smaller one. "Close" will close the smaller window and play only the game in the larger window.




    While watching multiple games, you can switch between viewing options, such as from Picture in Picture to Split View by clicking on the corresponding view icon on the top left of the media player.




    Clicking on Mosaic Mode will bring up four equally sized windows. Select a game for each of these windows, the same way as previously explained. You can still access the controls for each window by putting the mouse in the lower part of the window.



    To view a game in Full Screen, in any viewing mode, click on the square icon in the bottom right of the Media Player. Once in Full Screen, to go back to the default player size press the ESC key on your keyboard.

  15. How can I change broadcasts or watch the video broadcast, while listening to synced radio coverage in the MLB.TV Media Player?

    The MLB.TV Media Player has multiple viewing options to watch up to four games at once.

    MLB.TV Premium subscribers have the ability to switch between Home and Away video broadcasts of the game. To switch to a different broadcast while watching a game, scroll over the lower part of the video. Next, click on "Change Broadcast" on the top left section of the player control bar.




    A list of alternative video and audio broadcasts for that game will appear. Home and Away video broadcasts are available in the "Video" section. After selecting your desired broadcast, the game will continue playing, but with the feed that you selected. An "Audio Overlay" section is available allowing you to watch the video broadcast, while listening to the synced radio coverage. The NexDef plug-in is required for this feature. When watching a live Home video feed, you can hear natural stadium sound by selecting "PARK" under Audio Overlay. Selecting a radio feed in the "Audio Only" section will play the radio broadcast without video.

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