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D-backs Experiences

MLB.com Ballpark

D-backs Experiences allow you to choose the Season Ticket Holder benefits that mean the most to you through the MLB.com Ballpark Smartphone Application for Android and iPhone. Whether it's pictures in the D-backs Dugout, VIP fireworks access, a premium seat upgrade or cruisin' with Baxter, you can use your qualifying credits to make the call!


D-backs Experiences are constantly being added, but here are some current examples:
Complimentary Parking in Chase Field Garage Hot Dog Derby Kid
Baxter In-Seat Visit Cruisin' with Baxter Pregame Ride-Along
Scoreboard Messages Honorary Captain
Premium Access Pass Autographed Memorabilia
Play Ball Kid Seat Upgrades
Additional Promotional Items View Batting Practice
Anthem Lineup  

View screen shots of the D-backs Experiences process when you click on the "STH Exclusive Experiences" portion of the MLB.com Ballpark App.


STEP 1: Open the MLB.com Ballpark app and tap on D-backs Experiences.

D-backs Experiences - Step 1

STEP 2: Register using the email tied to your D-backs Season Ticket Holder Account.

D-backs Experiences - Step 2

STEP 3: Create or enter your PIN.

D-backs Experiences - Step 3



STEP 4: Select a D-backs Experience for your upcoming game.

D-backs Experiences - Step 4

STEP 5: Preview your D-backs Experience and select redeem.

D-backs Experiences - Step 5

STEP 6: Checkout using your D-backs Experience points balance.

D-backs Experiences - Step 6



STEP 7: View your D-backs Experience and follow any necessary gameday instructions.

D-backs Experiences - Step 7

STEP 8: Have a D-backs staff member verify your D-backs Experience upon redemption.

D-backs Experiences - Step 8
 

How and when can I view available D-backs Experiences?
All available D-backs Experiences are housed in the MLB.com Ballpark Smartphone Application for iPhone and Android users. D-backs Experiences are subject to availability and are always changing, so please make sure to visit your MLB.com Ballpark App often. If you would like to receive occasional text message updates on D-backs Experiences, click here.


I don't have an iPhone or Android smartphone. Can I still take part in D-backs Experiences?
You can access most D-backs Experiences through THIS link. Just enter your Name, Email and Mobile Phone number to access D-backs Experiences. Please note that there may be some D-backs Experiences such as Seat Upgrades only available through the Ballpark App with a iPhone or Android smartphone. If you have any questions, please reach out to your Season Ticket Services Team. Please click here to view your Season Ticket Service Representative's contact information or call (602) 514-4444.


Can I purchase more D-backs Experiences credits?
No, at this time you cannot purchase additional D-backs Experiences credits.


Do D-backs Experiences credits roll over to the next season?
No, they do not, so make sure to use your credits in 2017!


Great! I have redeemed an Experience with my credits. Now what?
Follow the prompts after you confirm your redemption to find out where you need to go to redeem your Experience.


I redeemed an Experience credit early, but cannot make it to the game.
To make sure that a Season Ticket Holder can utilize all D-backs Experiences, please make sure to only redeem experiences that you can attend. If your schedule changes, please notify the Season Ticket Services Team or (602) 514-4444.


I secured a postgame Experience, but my battery is dying. Help!
No worries! You can visit one of the many smartphone charging stations located inside Chase Field. Ask the nearest usher or D-backs representative for the closest charging station to your location.