Below is an advertisement.
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...

Season Ticket Holder FAQ

My D-backs Account




Forgot Password

How can I exchange my tickets?

If you are unable to attend a specific game, you have the ability to exchange your ticket(s), to any future game of your choice. Tickets MUST be exchanged prior to gates opening at a fee of $3.00 per ticket. All exchanges are handled at the Chase Field ticket windows or by contacting your personal Season Ticket Services Executive. Exchanges are a ticket for ticket exchange and cannot be credited toward your season ticket account. The Arizona Diamondbacks will always try to place you within your current price range; however, if your price range is unavailable, the exchanged ticket(s) will be placed in the next comparable price range.

If you decide to upgrade your ticket(s) to a higher price range, you will be charged the day of game price and be credited the season ticket value of your ticket(s).

*$3.00 exchange fee is waived if you are exchanging due to accessible seat requirements.

What is the cutoff time to exchange my tickets?

A ticket may be exchanged at the box office window prior to gates opening for that particular game. For example, if you are exchanging your April 8th tickets they will need to be exchanged before the gates open on April 8th. To exchange tickets over the phone with your personal Season Ticket Services Executive, we request notification of 24-48 hours in advance to ensure that we are able to process your exchange in time.

What is the Unused Season Ticket Redemption Program?

This program is perfect for tickets that have gone unused for games that have already been played. Rather than disposing of the tickets, you may turn them in to receive comparable seating to another game. Season Ticket Holders are required to choose from a list of pre-determined games. This program is FREE of charge and we will attempt to seat you in the same price level as your season tickets. If there is nothing available in your price level, we will seat you in the next lowest available price level. Please turn in all requests no later than one week prior to the pre-determined game selected from the list. Download the Unused Season Ticket Redemption Form »

How many unused tickets am I able to redeem?

For Full Season Ticket Holders, the program is limited to ten (10) games and the number of season seats the ticket holder has possession of. For example, if you have four (4) seats on your account you can redeem up to forty (40) tickets.

For Half Season Ticket Holders and 28 Game Plan Holders, the program is limited to five (5) games and the number of season seats the ticket holder has possession of. For example, if you have two (2) seats on your account you can redeem up to (ten) 10 tickets.

When and where is Season Ticket Holder Early Entry?

For Season Ticket Holders, gates will open 2 hours prior to game time for Monday - Thursday and 2½ hours prior to game time for Friday and Saturday games.

For access please use Gate B for Monday - Thursday games and either Gates J and B for Friday and Saturday games.

Sunday games follow regular general public gates of 2 hours prior to game time.

Your commemorative season ticket or MVP Card will be needed for access.

What is the best way to get autographs?

Unfortunately, Season Ticket Service Executives do not have the ability to fill autograph requests. However, guests may seek autographs from the time the gates open until 40 minutes prior to game start on the outfield side of each dugout. We do ask that anyone seeking autographs have consideration for guests possessing tickets in these seating areas.

Can I bring food into Chase Field?

Large bags or items that exceed 11" x 11" x 15" in dimension will not be allowed into the ballpark. Soft coolers ONLY will be authorized as long as they are within the 11" x 11" x 15" requirement. Any food item should be brought in a clear plastic grocery style bag.

Beverages:
Only non-flavored/non-carbonated water in sealed, plastic bottles
Empty, plastic water bottles
Sealed, single-serving juice boxes
Formula/baby food

No metal or glass containers for food or beverages will be permitted. Thermos containers or those similar in style will not be permitted. The Arizona Diamondbacks reserve the right to inspect any items brought into Chase Field.

What about Wheelchair Access?

Click here for our Guide for Guests with Disabilities.

At what age is a ticket required for entry?

Children who are 2 or younger do not require a ticket. Children 3 and above will need a ticket for admission to the ballpark.

Why aren't replays shown more often?

Unfortunately the labor union for Major league umpires prohibits the showing of replays for close or controversial calls. This greatly restricts the ability to show replays on the DBTV screen.