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2012 Postseason FAQs

2012 Arizona Diamondbacks Postseason
Frequently Asked Questions

Postseason Refunds - Individual Game Ticket Purchase

Individual tickets purchased for unplayed games on the phone and over the Internet will automatically be refunded to the credit card used for their purchase. Those tickets do not need to be returned to the Arizona Diamondbacks. Tickets purchased at the box office will be accompanied by a refund form. These tickets should be mailed to the D-backs Ticket Office with the refund form*:
Arizona Diamondbacks 2012 Postseason Refund
401 E. Jefferson St.
Phoenix, AZ 85004

It will take approximately 4-6 weeks for all refund requests to be processed. All requests for refunds must be received by December 1, 2012.

*If you misplaced your refund form, please make sure to include your name, mailing address, and daytime phone number in your refund request along with your tickets. Overnight service or certified mail is recommended. Please make a copy of your tickets for your records before you mail them in. If tickets are lost in the mail, the D-backs will be unable to process your refund.

Postseason Refunds - 2013 Season Ticket Deposits with 2012 Postseason Options

Payment must be by credit card. By purchasing online, you authorize the D-backs to charge your credit card for the postseason ticket strips and 2013 reservation fee immediately. The postseason strip fee is non-refundable, and the amount paid for any postseason games that are not played will be applied towards your 2013 season tickets. The 2013 reservation fee is also non-refundable and will be applied towards your 2013 season tickets. If you pay the reservation fee but ultimately decide not to purchase season tickets for 2013, the reservation fee will not be refunded.

Lost or Stolen Tickets

Please safeguard your postseason tickets and handle them as you would handle cash. Risk of loss or theft passes to the Account Holder upon receipt of the tickets. Stolen postseason tickets will be replaced only when the account holder of record presents an official police report to the D-backs Ticket Office. Lost postseason tickets will not be replaced in any manner including, without limitation, the issuance of replacement tickets. Tickets cannot be repurchased under any circumstances.

Advertising and Promotions

Postseason tickets may not be used for contests, sweepstakes or other promotional purposes (including without limitation, as raffle prizes for charities) without the express written consent of the Office of the Commissioner of Baseball.

Proper Ticket Usage

Chase Field staff will strictly enforce proper postseason ticket usage. Be sure to keep your Tie-Breaker, Division Series, League Championship Series, and World Series tickets separated. Be careful not to distribute or use tickets for the wrong series or game.

Will Call & Ticket Office Information

The Will Call Windows or D-backs Ticket Office cannot be used for distribution of your postseason tickets. Drop-offs for will call will not be accepted.

Postseason Schedule

Matchups and game times will be announced by MLB at the conclusion of the regular season and as the postseason progresses. Game days are:

  • Division Series
  • Game 1 - Oct. 6 & 7
  • Game 2 - Oct. 7 & 8
  • Game 3 - Oct. 9 & 10
  • Game 4* - Oct. 10 & 11
  • Game 5* - Oct. 11 & 12
  • NLCS
  • Game 1 - Oct. 14
  • Game 2 - Oct. 15
  • Game 3 - Oct. 17
  • Game 4 - Oct. 18
  • Game 5* - Oct. 19
  • Game 6* - Oct. 21
  • Game 7* - Oct. 22
  • World Series
  • Game 1 - Oct. 24
  • Game 2 - Oct. 25
  • Game 3 - Oct. 27
  • Game 4 - Oct. 28
  • Game 5* - Oct. 29
  • Game 6* - Oct. 31
  • Game 7* - Nov 1

*if necessary

How To Use Your 2012 Postseason Tickets

National League Division Series:
Your Division Series tickets are labeled Home Game 1, Home Game 2, and Home Game 3. The ticket designated Home Game 1 is for the first game of the Division Series played at Chase Field. That may or may not be the first game played in the Division Series. If the D-backs have home field advantage in the Division Series, then Home Game 1 will be Game 1 of the Division Series. If the D-backs do not have home field advantage, Home Game 1 will be Game 3 of the Division Series.

NLDS Home Field Advantage No Home Field Advantage
Game 1 Use Home Game 1 Ticket Not held at Chase Field
Game 2 Use Home Game 2 Ticket Not held at Chase Field
Game 3 Not held at Chase Field Use Home Game 1 Ticket
Game 4* Not held at Chase Field Use Home Game 2 Ticket
Game 5* Use Home Game 3 Ticket Not held at Chase Field
*if necessary

National League Championship Series:
Your NLCS tickets are labeled Home Game 1, Home Game 2, Home Game 3, and Home Game 4. The ticket designated Home Game 1 is for the first game of the NLCS played at Chase Field. This will be Game 1 of the NLCS if the D-backs have home field advantage. If the D-backs do not have home field advantage, the ticket designated Home Game 1 will be Game 3 of the NLCS.

NLCS Home Field Advantage No Home Field Advantage
Game 1 Use Home Game 1 Ticket Not held at Chase Field
Game 2 Use Home Game 2 Ticket Not held at Chase Field
Game 3 Not held at Chase Field Use Home Game 1 Ticket
Game 4 Not held at Chase Field Use Home Game 2 Ticket
Game 5* Not held at Chase Field Use Home Game 3 Ticket
Game 6* Use Home Game 3 Ticket Not held at Chase Field
Game 7* Use Home Game 4 Ticket Not held at Chase Field
*if necessary

World Series:
Unlike the first two series, the tickets in the World Series are designated by the specific game in the Series. The tickets are labeled Game 1, Game 2, and Game 6 and Game 7 because it has already been determined that the National League will have home field advantage in the World Series. The Arizona Diamondbacks will host Games 1, 2, 6 and 7 at Chase Field (if Game 6 and 7 are necessary).

Complete Postseason Schedule »
Opponents and game times will be determined by MLB at the conclusion of the regular season and as the postseason progresses.