Use the A-to-Z Guide to find information about the Arizona Diamondbacks and Chase Field offerings and accommodations.
ACCESSIBLE SEATING KLUB (A.S.K.)
In response to numerous requests from guests with disabilities, the Arizona Diamondbacks have created the Accessible Seating Klub (A.S.K.) which gives guests with disabilities more control over the use of wheelchair locations and companion seating. As a member of A.S.K. you will receive exciting benefits such as waiver of service fees on select ticket purchases, presales on tickets, choice of locations for partial season ticket packages, and personalized attention from a Disability Services Representative. For more information, contact the Disability Services Manager at 602-462-6163 or download an A.S.K. Brochure.
ANTHEM SINGERS
For more information, visit dbacks.com/anthem or email anthem@dbacks.com.
ALCOHOL SERVICE POLICY
Valid I.D. is required for purchase. A guest that appears to be 30 years of age or younger must product a valid form of acceptable identification.
Acceptable forms of valid United States identification for alcoholic beverage purchases are: U.S. Driver's License, Passport, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo.
International Driver's Licenses are not accepted. Passports are required in those instances.
Alcohol service is limited to thirty-two ounces of beer, one liter of wine or four ounces of distilled spirits, and no more than two drinks per person, per identification.
All alcoholic beverage sales will be discontinued at the first pitch of the eighth inning.
All guests must be 21 years of age to purchase an alcoholic beverage.
Government Warning: According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.
APS SOLAR PAVILION
The APS Solar Pavilion at Chase Field is a stylish structure that generates 75 kilowatts of solar power and provides Arizona Diamondbacks fans with extra summer shade.
A product of a partnership between the D-backs, Maricopa County Stadium District and APS, the structure covers 17,280 square feet above the plaza area near the ballpark's western entrances and ticket booths.
ARIZONA DIAMONDBACKS FOUNDATION
Established in 1997, before the Diamondbacks ever played a Major League game, the Arizona Diamondbacks Foundation was established. The mission of the Arizona Diamondbacks Foundation is to support three main areas of need: homelessness, indigent healthcare and children’s programs of all types, including education and youth baseball field development. To date, the Arizona Diamondbacks and the Arizona Diamondbacks Foundation have made charitable contributions totaling more than 33 million dollars to non-profit organizations from across Arizona. In addition, more than 10 million dollars in tickets and autographed merchandise has been donated to non-profits, schools, auctions, and events.
Organizations wishing for more information on the grant process can call 602-462-6573 or visit dbacks.com/grants.
AUTOGRAPHS
Guests may seek autographs from the time the gates open until 40 minutes prior to game start on the outfield side of each dugout. We do ask that anyone seeking autographs have consideration for guests possessing tickets in these seating areas.
For additional information about pre-game autographs, go to Guest Relations at Section 128.
AUDI CLUB
The D-backs exclusive Audi Club allows fans to enjoy a luxurious club experience without ever leaving the action. Located just off the main entrance of the Insight Diamond Level, adjacent to the Chase Field parking garage, the the Audi Club is open to all fans. Overlooking the 3rd base side, the Audi Club offers an unparalleled view of the game action with floor to ceiling windows and outdoor patio seating. Guests can also enjoy eight 60” flat screen televisions and a private bar, making it an ideal gathering place for D-backs fans.
AUDI QUATTRO LOUNGE
Located behind home plate, the Audi quattro Lounge is an exclusive, upscale dining and bar experience. Because it is on the Field Level of Chase Field, it is only accessible to those guests with a ticket in the Clubhouse Box or 1st/3rd Base Box sections. The Audi quattro Lounge offers fans a chef table with a variety of items from delicious Sesame Crusted Salmon to Spicy Scallop and Calamari martinis, or choose our individual parmesan tarts with Caesar salad and parmesan cheese. The Audi quattro Lounge menu varies each homestand and also includes an Ala Carte menu of Roast Beef Grinders with Swiss cheese and caramelized onions, BBQ Pulled Pork Sandwich, Oaxacan Turkey Wrap of shredded ancho chili glazed turkey breast, Roasted Turkey Chef Salad or Penne con Scampi and Prosciutto Pasta.
AUTOMATIC TELLER MACHINES (ATMs)
For your convenience, there are a total of seven (7) automatic teller machines, operated and maintained by Chase, located at the following ballpark locations:
The Baseball Outreach & Development department of the Arizona Diamondbacks has, as its focus, the mission of spreading and cultivating a passion for baseball and softball in communities throughout Arizona.
Our diverse set of programs allows fans of all ages and abilities to experience baseball and fast-pitch softball the "D-backs' Way." For our young fans, Arizona Diamondbacks Training Centers are the official youth baseball and fast-pitch softball camps of the D-backs. Training Centers range from one-day clinics to five-day camps and take place in over 40 communities throughout the state.
Youth coaches and parents are invited to participate in our free baseball and softball seminars each spring. And for the ultimate fan, we offer our week-long Fantasy Camp for any participant over the age of 30. This is your chance to be a "Big Leaguer" for a week at our Spring Training Complex in Tucson, Ariz.
For more information and this year's schedule, call 800.821.7152 or visit dbacks.com/camps.
BANNERS AND SIGNSBanners and signs are permitted, providing they are baseball related and in good taste, as determined by the Arizona Diamondbacks Baseball Club. Flags with poles sold in the Team Shop are permitted. They may not be hung or displayed on any part of the playing field or in any way that obstructs another guest's view of the game, emergency exit signage or any advertising signage. Signs must not be commercial in nature nor utilize wood or metal material or other types of objects for support. The D-backs reserve the right to remove any banner, sign or flag.
BAXTER THE BOBCATFind out more about D. Baxter the Bobcat at dbacks.com/baxter.
Hand-held video and non-professional still cameras for personal use may be brought into Chase Field, provided game action is not recorded, as mandated by Major League Baseball. Flash photography and camera support pods are not permitted. We ask that you are courteous of those around you when taking pictures.
CHASE FIELD USAGE/OTHER EVENTSIf you're looking for a unique setting for your next meeting, holiday party, awards banquet or fund-raiser, Chase Field has just the ticket you're looking for. Designed for more than just baseball, Chase Field has a variety of rental rooms/spaces to accommodate a function of just about any size. Wide concourses, six party suites, three lounges, a banquet room and the plush Arizona Baseball Club are available during non-game days for your specific needs.
For more information on how to plan your next Chase Field event, contact Select Artists Associates at 480-994-0471 or www.chasefieldevents.com.
CHILDREN/SEATINGChildren over the age of 2 or taller than the turnstile are required to have a ticket for admission. Any child who enters without a ticket must share a seat with an accompanying adult. As the policy may be different by event, please call Chase Field in advance to confirm.
Children (possessing a game ticket) having difficulties seeing the game can borrow a booster chair from the Guest Relations Centers or Suite Services Office. Complimentary booster chairs are available on a first-come first-served basis. Guest Relations Centers are located at section 128 and section 322. The Suite Services Office is located across from suite 42.
In an effort to help eliminate the separation of children and parents at Chase Field, seat location wristbands are available at the Guest Relations Centers (sections 128 and 322). If a family chooses to participate in the program, they will be given a wristband with their child's seat location written on it, which their child will wear throughout the event.
CONTAINERS, COOLERS AND OTHER ITEMS
In order to accommodate the desires of baseball fans at Chase Field while also recognizing the necessity to maintain maximum levels of safety and comfort, the Arizona Diamondbacks have formulated the following policy regarding items being brought into Chase Field:
Visa, MasterCard, Discover and American Express are accepted at the Chase Field Ticket Office and Team Shops.
Baxter can be found at every Arizona Diamondbacks home game interacting with fans of all ages and rooting the team to victory. Baxter has been with the D-backs since 2000, and since then he has prided himself on being the most fan friendly mascot in sports. He has dedicated his life to making people laugh and creating the kind of mischief that makes coming to a D-backs game so much fun.
During the 4th inning of every D-backs game Baxter spends time at his Den, which is located in the Sandlot on the Upper Concourse at Chase Field. There, Baxter signs autographs and poses for pictures with all of his adoring fans. When you’re finished, you can go play on the slides, practice your baseball skills on Futures Field, or take batting practice in the batting cages all located right outside of Baxter’s Den.
Baxter also serves as an ambassador for the D-backs organization throughout the year. He ventures off the field to visit hospitals, schools, community festivals, and corporate functions across the valley and the state of Arizona. In the off season, Baxter also partners with D-backs organist Bobby Freeman and the two of them perform the “Bobby and Baxter Show” at Arizona Elementary Schools. The Show teaches kids important life lessons like making friends, following rules and staying away from drugs and bullying. In total Baxter makes appearances at over 350 games and events per year. Baxter is one busy bobcat!
DESIGNATED DRIVER PROGRAMThe Arizona Diamondbacks and MillerCoors are committed to safe and responsible drinking practices. It is our hope that fans will drink responsibly and arrive home safely with our designated driver program. Please sign up at any kiosk throughout the ballpark as well as at Guest Services.
DISABILITY INFORMATIONChase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. For more information, visit dbacks.com/ada.
The use of cellular phones, tablets, hand-held radios, televisions and other electronic devices is permitted at Chase Field, providing they do not interfere with another guest’s enjoyment of the game. The Arizona Diamondbacks reserve the right to ask any guest to discontinue the use of such devices.
EMERGENCY PHONE CALLSAnyone expecting urgent phone calls (i.e., emergency) should leave their name and seat location at one of the Guest Relations Centers located across from sections 128 or 322. Please note that public address or video board paging will not be permitted. Guests can also be reached via the Guest Relations Centers from the time gates open (2 hours prior to game time) and approximately 30 minutes after the completion of the game at 602.462.4020.
EMPLOYMENT OPPORTUNITIESInformation regarding employment opportunities with the Arizona Diamondbacks can be found by visiting dbacks.com.
Information regarding employment opportunities with Sports and Entertainment Services (SES), which provides event staffing at Chase Field, can be found by calling 602-37-2088. The majority of SES positions are part-time, with most work shifts occurring in the evening and on weekends based on our game schedule.
ESCALATORS AND ELEVATORSEscalators are located inside the main plaza gates (west side of ballpark) for your convenience. All escalators go up (only) prior to game time and down (only) starting in the middle of the 7th inning.
Elevators are located in the following areas for your convenience:
* Please note that the elevators in these sections are restricted to guests that are physically unable to use stairs or the escalators. During D-backs games, please note that this elevator bank will be closed to the public starting at the top of the 9th inning and until 20 minutes after the game ends.
There is also a ramp on the east side of the ballpark that will take you from main concourse level to the upper concourse.
For the convenience of all guests at Chase Field, "family-style" restrooms are located in the following areas:
Note: All family restrooms are equipped with baby-changing tables. For nursing mothers, chairs are available for your convenience.
FAN GROUND RULESThe Arizona Diamondbacks and Chase Field staff are committed to providing a safe, comfortable and friendly atmosphere for all of our guests. The following guidelines have been established regarding guest conduct:
Anyone wishing to send cards, letters, etc. to any player, coach, or broadcaster of the Arizona Diamondbacks may do so through the following address:
Arizona Diamondbacks Baseball ClubIf you are mailing anything in to be autographed, please read the following Autograph policy
Arizona Diamondbacks staff is unable to accept merchandise to be autographed.
Fans seeking autographs must mail their item directly to the individual player at 401 East Jefferson Street, Phoenix, Arizona 85004. It is best to send correspondence during the regular season, between the months of April and September. Please include the name of the player as well as a self-addressed stamped package for return of the item. The package will be placed in the player's mailbox. We recommend that you do not send anything of value, as the team cannot guarantee return of the item. The sender assumes all risks when mailing an item. The volume of mail may also prevent players from responding to every request they receive. Additionally, we are not able to process any requests for team-autographed items nor are we able to track players' mail to see if an item was received. We appreciate your understanding.
FIRST AID STATIONSThere are two (2) First Aid Stations at Chase Field, both of which are located in the NE corner of the facility:
Professional, emergency medical personnel are on duty at each game for your assistance. Should you need assistance, please notify the nearest uniformed employee.
FOUL BALLS/HOME RUN BALLSGuests are welcome to keep any foul ball hit into the stands. At no time should a foul ball be thrown back on the field. All guests are cautioned to stay alert for foul balls, bats and broken bats which could land in the seating area. If you would like to lessen the risk, the Arizona Diamondbacks will exchange your ticket for one in the upper deck, or will refund the ticket at any time before the first pitch.
Guests who catch D-backs' home run balls can arrange to have the ball autographed by the player who hit it. Simply contact the Guest Service Representative (usher) at the top of your seating section/area. The ball will be returned to the guest by mail, generally within three days. If they wish, guests are allowed to return a visitors' home run ball to the field; however, it must be done immediately and in such a way that it does not endanger any player. Interference with play in any way is not permissible.
Warning: Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ball park and subject to possible arrest.
FRIDAY'S FRONT ROW SPORTS GRILLLocated in Chase Field overlooking left field, Friday's Front Row? Sports Grill offers a unique atmosphere combined with great food and sports entertainment. Spectacular front-row views makes it a must-see-and-do attraction for all ages.
The Arizona Diamondbacks and Fry's are pleased to offer the Fry's D-backs Rewards Program as a way to thank fans for their loyal support of the Arizona Diamondbacks. The program offers fans of all ages a chance to earn exclusive D-backs prizes and discounts.
Once registered, fans will receive a unique membership card that can be used to earn points by purchasing select products at Fry's Food Stores locations and by swiping the card at Fry's D-backs Rewards kiosks located throughout the ballpark.
For more information visit the Fry's D-backs Rewards center behind section 139.
Chase Field opens one and a half (1.5) hours before each game Monday through Thursday and two (2) hours before each weekend game. Guests are encouraged to arrive early to enjoy batting practice, infield workouts and pre-game ceremonies. There will be some dates during the season (generally when a day game follows a night game) that the team(s) may elect to skip batting practice, infield practice or both. Listed below is a countdown for a D-backs home game:
| 12:40 p.m. (Monday-Thursday) |
1:10 p.m. (Sunday) |
5:10 p.m. (Saturday) |
6:40 p.m. (Friday) |
6:40 p.m. (Monday-Thursday) |
7:10 p.m. (Saturday) |
|
|---|---|---|---|---|---|---|
| D-backs Batting Practice |
10-11 a.m. | 10:30- 11:30 a.m. |
2:30- 3:30 p.m. |
4-5 p.m. | 4-5 p.m. | 4:30 p.m.- 5:30 p.m. |
| Gates Open |
11 a.m. | 11 a.m. | 3 p.m. | 4:30 p.m. | 5 p.m. | 5 p.m. |
| Visitors Batting Practice |
11-11:45 a.m. | 11:30 a.m.- 12:15 p.m. |
3:30- 4:15 p.m. |
5-5:45 p.m. | 5-5:45 p.m. | 5:30 p.m.- 6:15 p.m |
| National Anthem |
12:27 p.m. | 1:06 p.m. | 4:57 p.m. | 6:27 p.m. | 6:27 p.m. | 6:57 p.m. |
| Play Ball |
12:40 p.m. | 1:10 p.m. | 5:10 p.m. | 6:40 p.m. | 6:40 p.m. | 7:10 p.m. |
Note: Times subject to change, due to national television coverage, etc.
Non-traditional game starts for the home 2013 schedule are:
Guest Relations Centers are located on the main concourse at section 128 as well as on the upper concourse at section 322. These centers are staffed from the time gates open until approximately 30 minutes after the conclusion of the game. Guests may obtain information and assistance, offer suggestions or register concerns, and to get help with any problems that may occur at Chase Field. The Guest Relations Centers can be reached by calling 602.462.4020.
GUIDE FOR GUESTS WITH DISABILITIESChase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. For more information, visit dbacks.com/ada.
For more information, visit dbacks.com/ada.
THE HOTSPOT BY AT&TEnhance your D-backs game experience and stop by The Hotspot by AT&T. Located along the main concourse in left center field AT&T will help you remember the game with a complimentary photo. While you're there, check out the latest AT&T devices and walk away with a D-backs item, or hang out and watch the game from the great view!
If you haven't watched a D-backs game from your own private suite, then you're missing out on one of the best seats in the house. Located on the Insight Diamond Level, Chase Field offers a variety of suites designed to fit your group's needs. All suites feature:
The Insight Diamond Level also features Party Suites for up to 50 guests, the new All You Can Eat Suites, which include a food and beverage package and the D-backs' exclusive Gonzo Suite, #20, in recognition of Luis Gonzalez and his career with the D-backs. For more information on the Insight Diamond Level please contact the Arizona Diamondbacks Suite Sales Department at 602-462-4600 or suites@dbacks.com.
The D-backs Kid's Club is the Arizona Diamondbacks' way of rewarding our younger fans for supporting the team. As a member, kids earn points for coming to D-backs games. As points add up, members will receive various rewards throughout the season.
All children age 3-15 can enroll, with their parent's permission, during any D-backs home game at the D-backs Kid's Club headquarters located in the Sandlot near section 332. Representatives will be on hand at all home games to assist with enrollment or to answer any questions.
For more information, call the Kid's Club Hotline at 602.462.3267 or visit dbacks.com/kidsclub.
During an event, Lost and Found items may be turned in/claimed at our Guest Relations Centers located on the Main Concourse across from section 128 or on the Upper Concourse across from section 322.
After each event or during non-event times, all items or claims should be reported to our Lost and Found Hotline at 602.462-6173. This is a voice-mail only telephone line that will allow guests to leave all pertinent information regarding lost items, etc. This line will be checked daily to allow a prompt response. Due to the large volume of incoming calls per day, we are only able to return phone calls when we have located an item.
METRO operates 365 days a year, with peak hour frequencies of 10 minutes. Evenings and weekends, trains run every 20 minutes. METRO is designed to handle large crowds at Chase Field.
Buy your METRO fare at any light rail station with cash, credit or debit card. Buy your pass in advance to avoid lines at the vending machines.
Buy an All-day pass to ride to and from the game. Once you activate your pass, it's good for unlimited boardings the same day. No need to wait in line to buy a pass when the game is over!
Park-N-Ride Locations:Check out METRO on the Web at www.MetroLightRail.org for detailed information on how to ride or call 602-253-5000. Download the METRO Ride Guide for information on hours of service, fares, and park and ride locations.
MILLER LITE DIAMOND CLUBThe Diamond Club is an upscale club area located in right field on the main concourse level at Chase Field. With no reserved seats, plenty of lounge and bar seating is available on a first-come basis to watch a D-backs game from one of the best views in the ballpark. A large amount of standing room is also available in the 200-person capacity club to mingle with friends or business associates. The Diamond Club features a pool table, 10 plasma televisions, a dedicated sound system, a chef preparing gourmet sandwiches and a full-service bar and cocktail staff. D-backs fans also have a front-row seat to watch the pre-game and post-game Fox Sports Arizona broadcast. Tickets in the Miller Lite Diamond Club are $20 each and include $5 in D-bucks. A minimum of 30 tickets must be purchased.
If you have any questions about the Miller Lite Diamond Club please contact the Group Sales Department at 602.462.4600 or groups@dbacks.com.
MILITARY AND FIRST RESPONDERS DISCOUNTThe D-backs offer 50% off single game ticket prices on all Sunday home games for all military active duty, reserved, retired, and veterans with valid military ID in any seating area in Chase Field, limit four per military ID.
Visit the Directions & Parking section of dbacks.com for detailed information.
PATRIOTISMRespect for patriotism is very important to the Arizona Diamondbacks organization. The National Anthem will be played before the start of every game. All guests should face the flag, if possible, remove their caps and stand at attention. The same respect should be given to the Canadian Anthem whenever it is played.
Guests may leave Chase Field at any time; however, specific Gates (A, F, J, and K) will be set up as re-entry gates. If planning on re-entering the ballpark, you must go to one of those gates, show your ticket to the usher, and ask for a "re-entry" card. Upon returning, you will be asked to show your ticket and surrender your "re-entry" card.
ROOFThe status of the roof (open or closed) for upcoming home games can be found on the Roof Information page.
RUN THE BASESAfter Sunday home games, kids 3-15 years of age have the opportunity to "Run the Bases." At the beginning of the ninth inning, kids and their families may line up on the east ramp across from sections 111, 203 and 304. Kids are allowed to "Run the Bases" one time and will rejoin their families before exiting the field at section 131. At times, "Run the Bases" may be cancelled due to post game events. Please contact Guest Relations at 602.462.6607 or during game time at 602.462.4020.
The Sandlot is a family-focused destination that promotes a healthy and active lifestyle with a variety of fun and exciting activities for fans of all ages. Located on the Upper Concourse in leftfield (northwest corner past Section 332), the Sandlot features:
Please be aware that there are posted age and height restrictions for some Sandlot features. Use of the Sandlot area is subject to Chase Field policies, rules and regulations, as may be amended from time to time.
SCOREBOARD MESSAGESBirthday and anniversary messages can be displayed for a $100 donation to the Arizona Diamondbacks Foundation while wedding proposals are a $250 donation. For each birthday and anniversary message, you will receive a color photograph of the message via email. For wedding proposals, you will receive a commemorative DVD in the mail. For more information, please call our scoreboard information hotline at 602.462.6454. Proceeds from this program benefit the Arizona Diamondbacks Foundation.
SECURITY/CROWD MANAGEMENTChase Field security is managed in-house with a staff that provides professional protection for our guests, players and employees. It is staffed 24 hours per day, 365 days a year and is equipped with closed-circuit television, door alarms and perimeter lighting.
On game days, security is supplemented with staff from the Maricopa County Sheriff's Office and the City of Phoenix Police Department.
SMOKING POLICYChase Field is designated as a non-smoking facility. For those guest wanting to smoke, designated areas outside the facility are located at areas:
As these locations are outside the ballpark, you will need your ticket stub and "re-entry" card to re-enter.
Smoking is not permitted in any of the seating areas, general concourses, suites or restrooms.
The policies outlined above apply to electronic cigarettes as well as traditional cigarettes.
Take a behind-the-scenes look at the most unique stadium in the world with a Chase Field tour.
TICKET OFFICE HOURSThe Chase Field Ticket Office is open Monday through Saturday from 9 a.m. to 5 p.m. On home game days, these hours extend until 10 minutes after the game is over. During Sunday home games, the Ticket Office opens at 10 a.m. and closes 10 minutes after the game is over.
For more information, visit dbacks.com/ada.
WIFIAT&T has installed 278 Wi-Fi access points throughout Chase Field to provide free Wi-Fi to D-backs Fans. When using a Wi-Fi enabled device, locate and connect to the network labeled attwifi.
