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A-to-Z Guide

Use the A-to-Z Guide to get information about the Arizona Diamondbacks and Chase Field offerings and accommodations.

 

  • A

    ACCESSIBLE SEATING KLUB (A.S.K.)
    In response to numerous requests from guests with disabilities, the Arizona Diamondbacks have created the Accessible Seating Klub (A.S.K.) which gives guests with disabilities more control over the use of wheelchair locations and companion seating. As a member of A.S.K. you will receive exciting benefits such as waiver of service fees on select ticket purchases, presales on tickets, choice of locations for partial season ticket packages, and personalized attention from a Disability Services Representative. For more information, contact the Disability Services Manager at 602-462-6163 or download an A.S.K. Brochure.

    ADDRESS AND PHONE NUMBERS
    Chase Field
    401 E. Jefferson St.
    Phoenix, AZ 85004
    Mailing Address
    Arizona Diamondbacks
    P.O. Box 2095
    Phoenix, AZ 85001

    Executive Offices - 602-462-6500
    Disability Services Manager - 602-462-6163
    Guest Relations Hotline - 602-462-6607
    Lost and Found Hotline - 602-462-6262 or see below for detailed information
    Scoreboard Messages - 602-462-6454 or see below for detailed information
    Roof Hotline - 602-462-6262 or see more detailed information below
    Booking a non-baseball or off season event at Chase Field - Select Artists - 480-339-5000
    Tours - 602-462-6799

    Ticket Information:
    Single Game Tickets - 602-514-8400 or see more detailed information below
    Season Tickets, Groups & Suites - 602-462-4600 or see more detailed information below

    ALL-YOU-CAN-EAT-SEATS
    All-You-Can-Eat seats are located on the Diamond Level in sections 221-223 where you can enjoy unlimited ballpark fare like Ball Park hot dogs, chips, popcorn, peanuts, Pepsi products and Aquafina from the time gates open until the 7th inning. Please call (602) 514-8400 to purchase tickets in our All-You-Can-Eat area.

    ANTHEM SINGERS
    For more information, visit dbacks.com/anthem or email anthem@dbacks.com.

    ALCOHOL SERVICE POLICY
    Valid I.D. is required for purchase. A guest that appears to be 30 years of age or younger must produce a valid form of acceptable identification.

    Acceptable forms of valid United States identification for alcoholic beverage purchases are: U.S. Driver's License, Passport, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo.

    International Driver's Licenses are not accepted. Passports are required in those instances.

    Alcohol service is limited to thirty-two ounces of beer, one liter of wine or four ounces of distilled spirits, and no more than two drinks per person, per identification.

    All alcoholic beverage sales will be discontinued at the first pitch of the eighth inning.

    All guests must be 21 years of age to purchase an alcoholic beverage.

    Government Warning: According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.

    APS SOLAR PAVILION
    In 2011, the D-backs partnered with the Maricopa County Stadium District and APS to build a solar shade structure that covers 17,280 square feet above the Chase Field plaza near the ballpark's western entrances and ticket booths. The solar shade structure provides extra shade over the ballpark's heaviest used entrances and generates 100,000 kWh of solar energy, which is enough energy to power the lights at Chase Field for 11 home games.

    ARIZONA DIAMONDBACKS FOUNDATION
    Established in 1997, before the Diamondbacks ever played a Major League game, the Arizona Diamondbacks Foundation was established. The mission of the Arizona Diamondbacks Foundation is to support three main areas of need: homelessness, indigent healthcare and children's programs of all types, including education and youth baseball field development. To date, the Arizona Diamondbacks and the Arizona Diamondbacks Foundation have made charitable contributions totaling more than 33 million dollars to non-profit organizations from across Arizona. In addition, more than 10 million dollars in tickets and autographed merchandise has been donated to non-profits, schools, auctions, and events.

    Organizations wishing for more information on the grant process can call 602-462-6573 or visit dbacks.com/grants.

    AUTOGRAPHS
    Guests may seek autographs from the time the gates open until 40 minutes prior to game start on the outfield side of each dugout. We do ask that anyone seeking autographs have consideration for guests possessing tickets in these seating areas.

    For additional information about pre-game autographs, go to Guest Relations at Section 128.

    AUDI CLUB
    The D-backs exclusive Audi Club allows fans to enjoy a luxurious club experience without ever leaving the action. Located just off the main entrance of the Diamond Level, adjacent to the Chase Field parking garage, the Audi Club is open to fans with Suite and Diamond Level tickets. Overlooking the 3rd base side, the Audi Club offers an unparalleled view of the game action with floor to ceiling windows and outdoor patio seating. Guests can also enjoy eight 60" flat screen televisions and a private bar, making it an ideal gathering place for D-backs fans.

    AUDI QUATTRO LOUNGE
    Located behind home plate, the Audi quattro Lounge is an exclusive, upscale dining and bar experience. Because it is on the Field Level of Chase Field, it is only accessible to those guests with a ticket in the Clubhouse Box or 1st/3rd Base Box sections. The Audi quattro Lounge offers fans a chef table with a variety of items from delicious Sesame Crusted Salmon to Spicy Scallop and Calamari martinis, or choose our individual parmesan tarts with Caesar salad and parmesan cheese. The Audi quattro Lounge menu varies each homestand and also includes an Ala Carte menu of Roast Beef Grinders with Swiss cheese and caramelized onions, BBQ Pulled Pork Sandwich, Oaxacan Turkey Wrap of shredded ancho chili glazed turkey breast, Roasted Turkey Chef Salad or Penne con Scampi and Prosciutto Pasta.

    AUTOMATIC TELLER MACHINES (ATMs)
    For your convenience, there are a total of seven (7) automatic teller machines, operated and maintained by Chase, located at the following ballpark locations:

    Main Concourse (5)

    • Across from section 103
    • Across from section 115-116
    • Across from Team Shop at portal 130-131
    • Across from portal 132-133 near the Rotunda
    • Outside Gate E (West Entrance)

    Diamond Level (1)

    • In concierge lobby

    Upper Concourse (1)

    • Outside section 325
  • B

    BASEBALL OUTREACH & DEVELOPMENT

    The Baseball Outreach & Development department of the Arizona Diamondbacks has, as its focus, the mission of spreading and cultivating a passion for baseball and softball in communities throughout Arizona.

    Our diverse set of programs allows fans of all ages and abilities to experience baseball and fast-pitch softball the "D-backs' Way." For our young fans, Arizona Diamondbacks Training Centers are the official youth baseball and fast-pitch softball camps of the D-backs. Training Centers range from one-day clinics to five-day camps and take place in over 40 communities throughout the state.

    Youth coaches and parents are invited to participate in our free baseball and softball seminars each spring. And for the ultimate fan, we offer our week-long Fantasy Camp for any participant over the age of 30. This is your chance to be a "Big Leaguer" for a week at our Spring Training Complex in Scottsdale, AZ.

    For more information and this year's schedule, call 800.821.7152 or visit dbacks.com/camps.

    BANNERS AND SIGNS

    Banners and signs are permitted, providing they are baseball related and in good taste, as determined by the Arizona Diamondbacks Baseball Club. Flags with poles sold in the Team Shop are permitted. They may not be hung or displayed on any part of the playing field or in any way that obstructs another guest's view of the game, emergency exit signage or any advertising signage. Signs must not be commercial in nature nor utilize wood or metal material or other types of objects for support. The D-backs reserve the right to remove any banner, sign or flag.

    BAXTER THE BOBCAT

    Find out more about D. Baxter the Bobcat at dbacks.com/baxter.

    BICYCLE PARKING RACK
    The Arizona Diamondbacks encourage guests to utilize bicycles as an alternative means of transportation. Although bicycles are NOT permitted inside Chase Field, guests may lock and secure bicycles at their own risk at the following locations:

    • Inside the Chase Field Garage (street level adjacent to the garage offices)
    • Inside the Jefferson Street Garage (street level)
    • On the Plaza, at the south end of the Game Seven Grill
    • Outside the Friday's Front Row lobby doors
    • Across from Gate K
  • C

    CAMERA POLICY
    Hand-held video and non-professional still cameras may be brought into Chase Field provided game action is not recorded, as mandated by MLB. Non-professional cameras are defined as:

    • Your camera cannot affect the sightlines of other guests while sitting in your area.
    • The lens length on your camera can't extend past 8 inches.
    • The lens width on your camera can't be wider than 4 inches.
    • No tri-pods or mono-pods may be used to stabilize your camera.

    CHASE FIELD USAGE/OTHER EVENTS
    If you're looking for a unique setting for your next meeting, holiday party, awards banquet or fund-raiser, Chase Field has just the ticket you're looking for. Designed for more than just baseball, Chase Field has a variety of rental rooms/spaces to accommodate a function of just about any size. Wide concourses, six party suites, three lounges, a banquet room and the plush Arizona Baseball Club are available during non-game days for your specific needs.

    For more information on how to plan your next Chase Field event, contact Select Artists Associates at 480-994-0471 or www.chasefieldevents.com.

    CHILDREN/SEATING
    Children over the age of 2 or taller than the turnstile are required to have a ticket for admission. Any child who enters without a ticket must share a seat with an accompanying adult. As the policy may be different by event, please call Chase Field in advance to confirm.

    Children (possessing a game ticket) having difficulties seeing the game can borrow a booster chair from the Guest Relations Centers or Suite Services Office. Complimentary booster chairs are available on a first-come first-served basis. Guest Relations Centers are located at section 128 and section 322. The Suite Services Office is located across from suite 42.

    In an effort to help eliminate the separation of children and parents at Chase Field, seat location wristbands are available at the Guest Relations Centers (sections 128 and 322). If a family chooses to participate in the program, they will be given a wristband with their child's seat location written on it, which their child will wear throughout the event.

     

    CONCESSIONS
    Please visit the "Dining and Concessions" section of dbacks.com for detailed information.

    CONTAINERS, COOLERS AND OTHER ITEMS
    In order to accommodate the desires of baseball fans at Chase Field while also recognizing the necessity to maintain maximum levels of safety and comfort, the Arizona Diamondbacks have formulated the following policy regarding items being brought into Chase Field:

    • Large bags or items that exceed 11" x 11" x 15" in dimension will not be allowed into the ballpark. Soft coolers ONLY will be authorized as long as they are within the 11" x 11" x 15" requirement. Any food item should be brought in a clear plastic grocery style bag.
    • Beverages:
      • Only non-flavored/non-carbonated water in sealed, plastic bottles
      • Empty, plastic water bottles
      • Sealed, single-serving juice boxes
      • Formula/baby food
    • No metal or glass containers for food or beverages will be permitted. Thermos containers or those similar in style will not be permitted.
    • The Arizona Diamondbacks reserve the right to inspect any items brought into Chase Field.
    • For fan safety and enjoyment the following items are prohibited at Chase Field:
      • Firearms
      • Blowhorns
      • Noisemakers
      • Fishing Nets
      • Beach Balls
      • Laser Pens
      • Flags with poles not sold in the Team Shop
      • "Bubble-making" liquids, machines, etc. for blowing bubbles
      • Folding stadium chair cushions
    • Guests with medical or other special needs that cannot be met under this policy are encouraged to contact our Disability Services Manager at 602.462.6163.

    COORS LIGHT STRIKE ZONE
    The Coors Light Strike Zone is an upscale club area located in right field on the main concourse level at Chase Field. With no reserved seats, plenty of lounge and bar seating is available on a first-come basis to watch a D-backs game from one of the best views in the ballpark. A large amount of standing room is also available in the 200-person capacity club to mingle with friends or business associates. The Strike Zone features a pool table, 10 plasma televisions, a dedicated sound system, and a full-service bar and cocktail staff. D-backs fans also have a front-row seat to watch the pre-game and post-game Fox Sports Arizona broadcast. Tickets in the Coors Light Strike Zone are $20 each and include $5 in D-bucks. A minimum of 30 tickets must be purchased.

    If you have any questions about the Coors Light Strike Zone, please contact the Group Sales Department at 602.462.4600 or groups@dbacks.com.

    CREDIT CARD POLICY
    Visa, MasterCard, Discover and American Express are accepted at the Chase Field Ticket Office and Team Shops.

  • D

    D. BAXTER THE BOBCAT

    Baxter can be found at every Arizona Diamondbacks home game interacting with fans of all ages and rooting the team to victory. Baxter has been with the D-backs since 2000, and since then he has prided himself on being the most fan friendly mascot in sports. He has dedicated his life to making people laugh and creating the kind of mischief that makes coming to a D-backs game so much fun.

    During the 4th inning of every D-backs game Baxter spends time at his Den, which is located in the Phoenix Children's Hospital Sandlot on the Upper Concourse at Chase Field. There, Baxter signs autographs and poses for pictures with all of his adoring fans. When you're finished, you can go play on the slides, practice your baseball skills on Futures Field, or take batting practice in the batting cages all located right outside of Baxter's Den.

    Baxter also serves as an ambassador for the D-backs organization throughout the year. He ventures off the field to visit hospitals, schools, community festivals, and corporate functions across the valley and the state of Arizona. In the off season, Baxter also partners with D-backs organist Bobby Freeman and the two of them perform the "Bobby and Baxter Show" at Arizona Elementary Schools. The Show teaches kids important life lessons like making friends, following rules and staying away from drugs and bullying. In total Baxter makes appearances at over 350 games and events per year. Baxter is one busy bobcat!

    D-BUCKS
    D-bucks can be used at Chase Field to buy concessions and merchandise anywhere credit cards are accepted. Your total balance is conveniently tracked through your ticket barcode, so there's no need to carry cash. It's a hassle-free way to enjoy the game! Please visit dbacks.com/dbucks to purchase tickets and be able to add D-buck value to each ticket.

    DESIGNATED DRIVER PROGRAM

    The Arizona Diamondbacks and MillerCoors are committed to safe and responsible drinking practices. It is our hope that fans will drink responsibly and arrive home safely with our designated driver program. Please sign up at any kiosk throughout the ballpark as well as at Guest Services.

    DIAMOND LEVEL

    If you haven't watched a D-backs game from your own private suite, then you're missing out on one of the best seats in the house. Located on the Diamond Level, Chase Field offers a variety of suites designed to fit your group's needs. All suites feature:

    • Private lounge area with comfortable seating
    • Mahogany wet bar with refrigerator and ice maker
    • Individually controlled air-conditioning
    • Outdoor balcony with extra-wide padded stadium seats

    The Diamond Level also features Party Suites for up to 50 guests, the new All-You-Can-Eat Suites, which include a food and beverage package and the D-backs' exclusive Gonzo Suite, #20, in recognition of Luis Gonzalez and his career with the D-backs. For more information on the Diamond Level please contact the Arizona Diamondbacks Suite Sales Department at 602-462-4600 or suites@dbacks.com.

    DISABILITY INFORMATION

    Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. For more information, visit dbacks.com/ada.

    DONATION REQUESTS (D-BACKS FOUNDATION)
    Please visit the "Community and Ticket Opportunities" section of dbacks.com for detailed information.

  • E

    ELECTRONIC DEVICES
    The use of cellular phones, tablets, hand-held radios, televisions and other electronic devices is permitted at Chase Field, providing they do not interfere with another guest's enjoyment of the game. The Arizona Diamondbacks reserve the right to ask any guest to discontinue the use of such devices.

    EMERGENCY PHONE CALLS
    Anyone expecting urgent phone calls (i.e., emergency) should leave their name and seat location at one of the Guest Relations Centers located across from sections 128 or 322. Please note that public address or video board paging will not be permitted. Guests can also be reached via the Guest Relations Centers from the time gates open (2 hours prior to game time) and approximately 30 minutes after the completion of the game at 602.462.4020.

    EMPLOYMENT OPPORTUNITIES
    Information regarding employment opportunities with the Arizona Diamondbacks can be found by visiting dbacks.com.

    Information regarding employment opportunities with Sports and Entertainment Services (SES), which provides event staffing at Chase Field, can be found on the "Teamwork Online" website. The majority of SES positions are part-time, with most work shifts occurring in the evening and on weekends based on our game schedule.

    ESCALATORS AND ELEVATORS
    Escalators are located inside the main plaza gates (west side of ballpark) for your convenience. All escalators go up (only) prior to game time and down (only) starting in the middle of the 7th inning.

    Elevators are located in the following areas for your convenience:

    • Main Concourse - at sections 104, 117*, 127* and 140.
    • Diamond Level - across from suites 26* and 43 as well as the NW and NE corners.
    • Upper Concourse - across from sections 311* and 321 as well as the NW and NE corners.

    * Please note that the elevators in these sections are restricted to guests that are physically unable to use stairs or the escalators. During D-backs games, please note that this elevator bank will be closed to the public starting at the top of the 9th inning and until 20 minutes after the game ends.

    There is also a ramp on the east side of the ballpark that will take you from main concourse level to the upper concourse.

  • F

    FAMILY RESTROOMS
    For the convenience of all guests at Chase Field, "family-style" restrooms are located in the following areas:

    • Field Level - Across from the NE elevators & behind section H
    • Main Concourse - Across from sections 109 and 135
    • Diamond Level - Across from suite 60 (west side of concourse)
    • Upper Concourse - Across from sections 306 and 331

    Note: All family restrooms are equipped with baby-changing tables. For nursing mothers, chairs are available for your convenience.

    FAN GROUND RULES
    The Arizona Diamondbacks and Chase Field staff are committed to providing a safe, comfortable and friendly atmosphere for all of our guests. The following guidelines have been established regarding guest conduct:

    • Guests interfering with a ball in play will be ejected.
    • Guests interfering with the progress of the game or going onto the field will be ejected and subject to arrest.
    • Guests wearing obscene or indecent clothing and or body art will not be allowed entry into the ballpark.
    • Guests using foul or abusive language or gestures will be ejected from the ballpark.
    • Guests appearing intoxicated will be denied entry or ejected from the ballpark.
    • Any guest found throwing objects on the field or in the seating areas will be ejected.

    FAN MAIL
    Anyone wishing to send cards, letters, etc. to any player, coach, or broadcaster of the Arizona Diamondbacks may do so through the following address:

    Arizona Diamondbacks Baseball Club
    401 East Jefferson Street
    Phoenix, Arizona 85004
    Attn: Specific Player, Coach, or Broadcaster
     

    If you are mailing anything in to be autographed, please read the following Autograph policy

    Arizona Diamondbacks staff is unable to accept merchandise to be autographed.

    Fans seeking autographs must mail their item directly to the individual player at 401 East Jefferson Street, Phoenix, Arizona 85004. It is best to send correspondence during the regular season, between the months of April and September. Please include the name of the player as well as a self-addressed stamped package for return of the item. The package will be placed in the player's mailbox. We recommend that you do not send anything of value, as the team cannot guarantee return of the item. The sender assumes all risks when mailing an item. The volume of mail may also prevent players from responding to every request they receive. Additionally, we are not able to process any requests for team-autographed items nor are we able to track players' mail to see if an item was received. We appreciate your understanding.

    FAN TEXTING
    Guests that have concerns or may note other guests in violation of D-backs' policies may text "Dbacks" [space] location and issue to 69050 (standard rates apply).

    FIRST AID STATIONS
    There are two (2) First Aid Stations at Chase Field, both of which are located in the NE corner of the facility:

    • Main Concourse - Next to elevators at section 104
    • Upper Concourse - Across the elevators, north of section 300

    Professional, emergency medical personnel are on duty at each game for your assistance. Should you need assistance, please notify the nearest uniformed employee.

    FOUL BALLS/HOME RUN BALLS
    Guests are welcome to keep any foul ball hit into the stands. At no time should a foul ball be thrown back on the field. All guests are cautioned to stay alert for foul balls, bats and broken bats which could land in the seating area. If you would like to lessen the risk, the Arizona Diamondbacks will exchange your ticket for one in the upper deck, or will refund the ticket at any time before the first pitch.

    Guests who catch D-backs' home run balls can arrange to have the ball autographed by the player who hit it. Simply contact the Guest Service Representative (usher) at the top of your seating section/area. The ball will be returned to the guest by mail, generally within ten days. If they wish, guests are allowed to return a visitors' home run ball to the field; however, it must be done immediately and in such a way that it does not endanger any player. Interference with play in any way is not permissible.

    Warning: Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ball park and subject to arrest.

    FRIDAY'S FRONT ROW SPORTS GRILL
    Located in Chase Field overlooking left field, Friday's Front Row Sports Grill offers a unique atmosphere combined with great food and sports entertainment. Spectacular front-row views of batting practice and D-backs games makes it a must-see-and-do attraction for all ages.

    • Open 11 a.m. to 10 p.m. all year round
    • Game day table seating can be purchased by calling the Arizona Diamondbacks ticket office or Friday's Front Row. For more information, please call 602-462-3506.
    • Private suite available for up to 50 people
    • On non-event days, we validate parking at the Chase Field Parking Garage, located just south of the stadium on 4th St.
    • Happy Hour everyday from 4:00 p.m. to 7:00 p.m. (except during baseball games)

    FRY'S D-BACKS REWARDS PROGRAM
    The Arizona Diamondbacks and Fry's are pleased to offer the Fry's D-backs Rewards Program as a way to thank fans for their loyal support of the Arizona Diamondbacks. The program offers fans of all ages a chance to earn exclusive D-backs prizes and discounts.

    Once registered, fans will receive a unique membership card that can be used to earn points by purchasing select products at Fry's Food Stores locations and by swiping the card at Fry's D-backs Rewards kiosks located throughout the ballpark.

    For more information visit the Fry's D-backs Rewards center behind section 139.

  • G

    GATE OPENING/COUNTDOWN TO GAME
    Chase Field opens one and a half (1.5) hours before each game Monday through Thursday and two (2) hours before each weekend game. Guests are encouraged to arrive early to enjoy batting practice, infield workouts and pre-game ceremonies. There will be some dates during the season (generally when a day game follows a night game) that the team(s) may elect to skip batting practice, infield practice or both. Listed below is a countdown for a D-backs home game:

      12:40 p.m.
    (Monday-Thursday)
    1:10 p.m.
    (Sunday)
    5:10 p.m.
    (Saturday)
    6:40 p.m.
    (Friday)
    6:40 p.m.
    (Monday-Thursday)
    7:10 p.m.
    (Saturday)
    D-backs Batting
    Practice
    10-11 a.m. 10:30-
    11:30 a.m.
    2:30-
    3:30 p.m.
    4-5 p.m. 4-5 p.m. 4:30 p.m.-
    5:30 p.m.
    Gates
    Open
    11 a.m. 11 a.m. 3 p.m. 4:30 p.m. 5 p.m. 5 p.m.
    Visitors Batting
    Practice
    11-11:45 a.m. 11:30 a.m.-
    12:15 p.m.
    3:30-
    4:15 p.m.
    5-5:45 p.m. 5-5:45 p.m. 5:30 p.m.-
    6:15 p.m
    National
    Anthem
    12:27 p.m. 1:06 p.m. 4:57 p.m. 6:27 p.m. 6:27 p.m. 6:57 p.m.
    Play Ball 12:40 p.m. 1:10 p.m. 5:10 p.m. 6:40 p.m. 6:40 p.m. 7:10 p.m.

    Note: Times subject to change, due to national television coverage, etc.

    Non-traditional game starts for the home 2014 schedule are:

    • Wednesday, July 23: Tigers, gates open: 11:00 am, first pitch: 12:40 pm
    • Wednesday, Sept 17: Giants, gates open: 11:00 am, first pitch: 12:40 pm

    GUEST RELATIONS CENTERS
    Guest Relations Centers are located on the main concourse at section 128 as well as on the upper concourse at section 322. These centers are staffed from the time gates open until approximately 30 minutes after the conclusion of the game. Guests may obtain information and assistance, offer suggestions or register concerns, and to get help with any problems that may occur at Chase Field. The Guest Relations Centers can be reached by calling 602.462.4020.

    GUIDE FOR GUESTS WITH DISABILITIES
    Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. For more information, visit dbacks.com/ada.

  • H

    HANDICAPPED ACCESS

    For more information, visit dbacks.com/ada.

  • I

  • J

  • K

    D-BACKS KID'S CLUB PROGRAM

    The D-backs Kid’s Club presented by Raising Cane’s is the Arizona Diamondbacks' way of rewarding our younger fans for supporting the team. As a member, kids earn points for coming to D-backs games. As points add up, members will receive various rewards throughout the season.

    All children age 3-15 can enroll, with their parent's permission, during any D-backs home game at the D-backs Kid's Club headquarters located in the Phoenix Children’s Hospital Sandlot near section 332. Representatives will be on hand at all home games to assist with enrollment or to answer any questions.

    For more information, call the Kid's Club Hotline at 602.462.3267 or visit dbacks.com/kidsclub.

  • L

    LOST AND FOUND

    During an event, Lost and Found items may be turned in/claimed at our Guest Relations Centers located on the Main Concourse across from section 128 or on the Upper Concourse across from section 322.

    After each event or during non-event times, all items or claims should be reported to our Lost and Found Hotline at 602.462-6173. This is a voice-mail only telephone line that will allow guests to leave all pertinent information regarding lost items, etc. This line will be checked daily to allow a prompt response. Due to the large volume of incoming calls per day, we are only able to return phone calls when we have located an item.

  • M

    METRO LIGHT RAIL

    METRO operates 365 days a year, with peak hour frequencies of 10 minutes. Evenings and weekends, trains run every 20 minutes. METRO is designed to handle large crowds at Chase Field.

    Buy your METRO fare at any light rail station with cash, credit or debit card. Buy your pass in advance to avoid lines at the vending machines.

    Buy an All-day pass to ride to and from the game. Once you activate your pass, it's good for unlimited boardings the same day. No need to wait in line to buy a pass when the game is over!

    Park-N-Ride Locations:

    • Montebello and 19th Avenue
    • 19th Avenue and Camelback
    • Central Avenue and Camelback
    • 38th Street and Washington
    • Dorsey Lane / Apache Blvd
    • McClintock Drive / Apache Blvd
    • Loop 101 Freeway / Apache Blvd
    • Sycamore / Main Street

    Check out METRO on the Web at www.MetroLightRail.org for detailed information on how to ride or call 602-253-5000. Download the METRO Ride Guide for information on hours of service, fares, and park and ride locations.

    MILITARY AND FIRST RESPONDERS DISCOUNT

    The D-backs offer 50% off single game ticket prices on all Sunday home games for all military active duty, reserved, retired, and veterans with valid military ID in any seating area in Chase Field, limit four per military ID.

  • N

    NON BASEBALL EVENTS
    If you're looking for a unique setting for your next meeting, holiday party, awards banquet or fund-raiser, Chase Field has just the ticket you're looking for. Designed for more than just baseball, Chase Field has a variety of rental rooms/spaces to accommodate a function of just about any size. Wide concourses, six party suites, three lounges, a banquet room and the plush Arizona Baseball Club are available during non-game days for your specific needs.

    For more information on how to plan your next Chase Field event, contact Select Artists Associates at 480-339-5000 or www.chasefieldevents.com.

  • O

  • P

    PARKING
    Visit the Directions & Parking section of dbacks.com for detailed information.

    PATRIOTISM
    Respect for patriotism is very important to the Arizona Diamondbacks organization. The National Anthem will be played before the start of every game. All guests should face the flag, if possible, remove their caps and stand at attention. The same respect should be given to the Canadian Anthem whenever it is played.

    PROMOTIONAL GIVEAWAY POLICY
    All giveaway items will be distributed on the game day specified, when the gates open, on a first-come, first-served basis. Each ticketed guest that is within any specified age limit will receive one (1) giveaway item (while supplies last). Guests with multiple tickets must exit and reenter the ballpark in order to receive multiple giveaway items. Children who do not need a ticket will be issued one (1) giveaway item, so long as they are within any specified age limit. There are no exceptions to this policy and all determinations by the Arizona Diamondbacks are final. Giveaway dates, items, and quantities are subject to change. The Arizona Diamondbacks reserve the right to modify this policy at any time.

  • Q

  • R

    RE-ENTRY
    Guests may leave Chase Field at any time; however, specific Gates (A, F, J, and K) will be set up as re-entry gates. If planning on re-entering the ballpark, you must go to one of those gates, show your ticket to the usher, and ask for a "re-entry" card or be scanned out. Upon returning, you will be asked to show your ticket and surrender your "re-entry" card or be scanned in.

    ROOF
    The status of the roof (open or closed) for upcoming home games can be found on the Roof Information page.

    RUN THE BASES
    After Sunday home games, kids 3-15 years of age have the opportunity to Kids Run the Bases for Phoenix Children’s Hospital. At the beginning of the ninth inning, kids and their families may line up on the east ramp across from sections 111, 203 and 304. Kids are allowed to Kids Run the Bases for Phoenix Children’s Hospital one time and will rejoin their families before exiting the field at section 131. At times, Kids Run the Bases for Phoenix Children’s Hospital may be cancelled due to post game events. Please contact Guest Relations at 602.462.6607 or during game time at 602.462.4020.

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    SANDLOT
    The Phoenix Children’s Hospital Sandlot is a family-focused destination that promotes a healthy and active lifestyle with a variety of fun and exciting activities for fans of all ages. Located on the Upper Concourse in leftfield (northwest corner past Section 332), the Phoenix Children’s Hospital Sandlot features:

    • Futures Field - Kids can take Wiffle ball batting practice and run the bases on this miniature version of Chase Field, complete with a centerfield "scoreboard" and operating door panels.
    • Playground - The playground features two clubhouses, four slides, and a play area for kids of all ages.
    • Batting Cage - Swing away in this big league-style batting cage located behind Futures Field.
    • D-backs Kid's Club Headquarters - Kids (ages 15 and under) can join the D-backs Kid’s Club presented by Raising Cane’s and redeem prizes. Kids can also register for the No Chew Crew presented by Delta Dental of Arizona. Registration must be completed by parent or guardian (ages 18 and older).
    • Bobby Freeman's Stage - The D-backs musical mascot entertains fans from his new location overlooking Chase Field.
    • Legends Racers - The D-backs Legends Racers, presented by Jack in the Box, can be found in the Phoenix Children’s Hospital Sandlot during the 7th Inning Stretch of every D-backs home game.

    Please be aware that there are posted age and height restrictions for some Phoenix Children’s Hospital Sandlot features. Use of the Phoenix Children’s Hospital Sandlot area is subject to Chase Field policies, rules and regulations, as may be amended from time to time.

    SCOREBOARD MESSAGES
    Birthday and anniversary messages can be displayed for a $100 donation to the Arizona Diamondbacks Foundation while wedding proposals are a $250 donation. For each birthday and anniversary message, you will receive a color photograph of the message via email. For wedding proposals, you will receive a commemorative DVD in the mail. For more information, please call our scoreboard information hotline at 602.462.6454. Proceeds from this program benefit the Arizona Diamondbacks Foundation.

    SECURITY/CROWD MANAGEMENT
    Chase Field security is managed in-house with a staff that provides professional protection for our guests, players and employees. It is staffed 24 hours per day, 365 days a year and is equipped with closed-circuit television, door alarms and perimeter lighting.

    On game days, security is supplemented with staff from the Maricopa County Sheriff's Office and the City of Phoenix Police Department.

    SMOKING POLICY
    Chase Field is designated as a non-smoking facility. For those guest wanting to smoke, designated areas outside the facility are located at areas:

    • Outside of Gate A (north plaza)
    • Outside of Gate J (east)
    • Outside of Gate K (northeast)

    As these locations are outside the ballpark, you will need your ticket stub and "re-entry" card to re-enter.

    Smoking is not permitted in any of the seating areas, general concourses, suites or restrooms.

    The policies outlined above apply to electronic cigarettes as well as traditional cigarettes.

    SOCIAL MEDIA
    Please visit dbacks.com/connect for detailed information.

    STROLLERS
    Chase Field welcomes guests that bring and utilize their own strollers however, the use of strollers should not in any way inhibit general guest movement or block any aisle ways. Guests may check strollers in at one of our Guest Relations offices on the Main Concourse (Section 128) and Upper Concourse (Section 322). Strollers are not available to rent. Strollers may be subject to search by game day security staff.

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    TOURS

    Take a behind-the-scenes look at the most unique stadium in the world with a Chase Field tour.

    TICKET OFFICE HOURS

    The Chase Field Ticket Office is open Monday through Saturday from 9 a.m. to 5 p.m. On home game days, these hours extend until 10 minutes after the game is over. During Sunday home games, the Ticket Office opens at 10 a.m. and closes 10 minutes after the game is over.

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    VIDEO REQUESTS
    Did you catch yourself on DBTV at Chase Field? The D-backs offer fans the opportunity to purchase a copy of the video from their moment on DBTV. For more information, please call 602-462-3827.

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    WHEELCHAIR ACCESS
    For more information, visit dbacks.com/ada.

    WHEELCHAIR SERVICE
    The Arizona Diamondbacks have a limited number of wheelchairs available to assist guests to and from their seats. If wheelchair service is needed to transport a guest to a seat location and back to one of the gates at the conclusion of the game, please notify a Chase Field Guest Relations Representative. Due to the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching the game. Safety considerations limit wheelchair capacity to 250 pounds or less. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the exit they want to go to.

    WIFI
    AT&T has installed 278 Wi-Fi access points throughout Chase Field to provide free Wi-Fi to D-backs Fans. When using a Wi-Fi enabled device, locate and connect to the network labeled attwifi.

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